Junior Technical Support Engineer

Powerstar; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in electric power generation seeks a Junior Technical Support Engineer to provide first-line support for Voltage Optimisation assets and Battery Energy Storage Systems. The role involves troubleshooting, maintaining documentation, and collaborating with engineering teams to enhance product performance. Candidates should have a solid foundation in electrical engineering, excellent communication skills, and the ability to work independently or as part of a team. Hybrid work options are available.

Qualifications

• Understanding of electrical and electronic engineering principles.
• Experience with PLCs and troubleshooting electrical systems.

Responsibilities

• Provide first-line support for Battery Energy Storage Systems.
• Assist engineers in diagnosing faults and resolving issues.
• Document and record all faults received.

Skills

Troubleshooting

Analytical Skills

Communication

Organizational Skills

Problem Solving

Education

Bachelor’s Degree in Engineering

Electrical Apprenticeship

18th Edition

Tools

Microsoft Office Suite

PLCs

Networking Protocols

Job description

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As a Junior Technical Support Engineer, you will serve as the first point of contact for technical enquiries from internal teams, external customers, and field engineers. Your primary responsibility will be supporting the Voltage Optimisation (VO) assets deployed in the field and assisting the Service team with Planned Preventative Maintenance (PPMs), repairs, and technical investigations. You will also provide first-line (Tier 1) support for deployed Battery Energy Storage Systems (BESS), assessing cases to determine whether escalation to Tier 2 support is required for more in-depth investigation and remedial action. This role requires a firm understanding of electrical and electronic engineering principles, troubleshooting skills. as well as an understanding of control systems and communication protocols.

Progression:

After becoming a subject matter expert on VO systems you will progress to gaining in-depth knowledge of BESS. In this advanced capacity, you will be responsible for diagnosing and resolving complex hardware, software, and networking issues that are escalated to you. This includes analysing system logs, error reports, and user feedback to identify root causes, as well as using advanced tools and techniques to replicate and troubleshoot reported problems effectively.

Role Responsibilities:

• Remotely assist engineers and overseas partners to diagnose faults using standardised company methods.
• Analyse system logs, error reports, and user feedback to identify and resolve root causes of issues..
• Determine if issues require escalating to Tier 2 or beyond for further support.
• Communicate directly with customers to gather additional details, provide updates, and explain solutions.
• Maintain a professional and empathetic approach when dealing with frustrated or escalated customers.
• Document and record all faults received.
• Share insights and recurring issues with cross-functional teams to improve products and services.
• Assist with deployment of product updates, patches, and upgrades as needed.
• Monitor system performance and identify potential technical risks before they become customer-facing issues.

Qualifications

• Bachelor’s Degree in engineering or an associated discipline.
• 18th Edition
• Electrical Apprenticeship

Experience

Technical Skills:

• Experience with PLCs, Networking protocols and electrical engineering
• Proven experience troubleshooting on electrical and electronic systems.

Soft Skills:

• Excellent organisational and time management skills.
• Proficiency in Microsoft Office Suite
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a high level of accuracy.

This role may involve occasional evening or weekend work to assist in field operations.Hybrid/remote options available depending on workload.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Electric Power Generation

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