IT Support Technician (1st Line) — Microsoft 365 Pro

Smartsearch Recruitment Ltd; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Smartsearch Recruitment Ltd is seeking an IT Support Technician to provide 1st line helpdesk, desktop and remote support from the Wrexham area, with an office-based role. The position requires strong Microsoft 365 expertise and experience with Entra ID, Intune, and Defender for Endpoint.

A proactive troubleshooter with good customer service skills is essential. The role covers routine administration, device enrolment, security, and user onboarding, with opportunities to contribute to IT projects

Qualifications

• At least two years’ experience in IT support, service desk or desktop support.
• Strong practical Microsoft 365 knowledge.
• Experience with Entra ID and Intune; exposure to Defender for Endpoint is a plus.
• Good Microsoft Windows, hardware and basic networking knowledge.
• Understanding of MFA and endpoint security best practices.
• Willingness to undertake further training (Microsoft, CompTIA, Cisco or ITIL).

Responsibilities

• Provide 1st line helpdesk, desktop and remote IT support.
• Log, investigate, resolve or escalate support requests.
• Support Microsoft 365 apps including Outlook, Teams and SharePoint.
• Complete routine Entra ID administration (users, groups, passwords).
• Assist with Intune device enrollment and app deployment.
• Support Defender for Endpoint, MFA and endpoint-security needs.
• Configure and support laptops, devices, printers and meeting-room tech.
• Escalate complex infrastructure, server and security issues to seniors.

Skills

Microsoft 365

Customer service

Troubleshooting

IT security basics

Education

Microsoft/CompTIA/Cisco/ITIL qualification

Tools

Entra ID

Intune

Defender for Endpoint

Mimecast

Cisco Meraki

Microsoft Sentinel

Purview

Job description

Smartsearch Recruitment Ltd is seeking an IT Support Technician to provide 1st line helpdesk, desktop and remote support from the Wrexham area, with an office-based role. The position requires strong Microsoft 365 expertise and experience with Entra ID, Intune, and Defender for Endpoint.

A proactive troubleshooter with good customer service skills is essential. The role covers routine administration, device enrolment, security, and user onboarding, with opportunities to contribute to IT projects