IT Support Technician

Smartsearch Recruitment Ltd; Wrexham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Smartsearch Recruitment Ltd is seeking an IT Support Technician to provide 1st line helpdesk, desktop and remote support from the Wrexham area, with an office-based role. The position requires strong Microsoft 365 expertise and experience with Entra ID, Intune, and Defender for Endpoint.

A proactive troubleshooter with good customer service skills is essential. The role covers routine administration, device enrolment, security, and user onboarding, with opportunities to contribute to IT projects

Qualifications

• At least two years’ experience in IT support, service desk or desktop support.
• Strong practical Microsoft 365 knowledge.
• Experience with Entra ID and Intune; exposure to Defender for Endpoint is a plus.
• Good Microsoft Windows, hardware and basic networking knowledge.
• Understanding of MFA and endpoint security best practices.
• Willingness to undertake further training (Microsoft, CompTIA, Cisco or ITIL).

Responsibilities

• Provide 1st line helpdesk, desktop and remote IT support.
• Log, investigate, resolve or escalate support requests.
• Support Microsoft 365 apps including Outlook, Teams and SharePoint.
• Complete routine Entra ID administration (users, groups, passwords).
• Assist with Intune device enrollment and app deployment.
• Support Defender for Endpoint, MFA and endpoint-security needs.
• Configure and support laptops, devices, printers and meeting-room tech.
• Escalate complex infrastructure, server and security issues to seniors.

Skills

Microsoft 365

Customer service

Troubleshooting

IT security basics

Education

Microsoft/CompTIA/Cisco/ITIL qualification

Tools

Entra ID

Intune

Defender for Endpoint

Mimecast

Cisco Meraki

Microsoft Sentinel

Purview

Job description

IT Support Technician | Salary: c£27,500 | Location: Wrexham area - office-based | Job @type: Permanent, full-time

We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation.

The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security.

The role

• Provide 1st line helpdesk, desktop and remote IT support.
• Log, investigate, resolve or escale support requests.
• Support Microsoft 365, including Outlook, Teams and SharePoint.
• Complete routine administration within Entra ID, including user accounts, access, groups and password resets.
• Support Intune device enrolment, application deployment and mobile-device updates.
• Assist with Defender for Endpoint, MFA and endpoint-security support.
• Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology.
• Troubleshoot hardware, software, network and connectivity issues.
• Complete laptop builds and rebuilds using Microsoft Autopilot.
• Maintain IT asset records, technical documentation and user guides.
• Support new-starter inductions and wider IT projects.
• Escalate complex infrastructure, server and security issues to senior IT colleagues.

About you

• At least two years’ experience in an IT support, service desk or desktop support role.
• Strong practical Microsoft 365 support experience.
• Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint.
• Good Microsoft Windows, hardware and basic networking knowledge.
• Understanding of IT security best practices, including MFA and endpoint security.
• Excellent troubleshooting, customer service and communication skills.
• Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training.
• Organised, approachable and able to manage competing support priorities.
• Able to work permanently from the Wrexham head office.
• Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous.

This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician.

Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.