ICT Technician Apprentice

QA Limited; Manchester; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Blue Light Card

Cycle 2 Work scheme

DSE eye tests

Employee assistance programme

Flu jabs

Health Shield

Job summary

QA Limited is offering an IT Support Apprenticeship in Greater Manchester. The role covers first-line technical support for staff and students, resolving IT issues, and mentoring through exposure to ICT systems across Trust schools.

You will help with software installs, network tasks, AD management, asset inventory, and basic tuition on equipment. Benefits include wellbeing and tech-focused training with career prospects in education IT.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
• Non-standard entry with work experience considered for applicants with potential to benefit from the programme

Responsibilities

• Assist with day-to-day maintenance, problem solving and fault resolution of all IT-related equipment.
• Install and update software as needed.
• Undertake basic network patching/cabling tasks.
• Perform Active Directory user, group and policy management tasks.
• Maintain an up-to-date inventory of all ICT related equipment via the Trusts online asset management system.
• Assist with the setup of IT and digital display equipment.
• Provide basic tuition to staff and students on equipment use.
• Assist users with the use of day-to-day software applications across a range of platforms.
• Maintain stocks of spare parts and peripherals.
• Update digital signage displays with content provided by school staff.
• Keep a check on daily backup status and proactive monitoring alerting.

Skills

Interest in ICT

Windows OS knowledge

PC maintenance & upgrades

Communication skills

Self-motivation

Education

GCSEs (3+ subjects)

GCSE Maths & English (3+)

Tools

Microsoft 365

Google Workspace

Backup technologies

Job description

Greater Manchester Education Trust operates in an area with a highly diverse academic, social and ethnic profile. Our academies achieve consistent success with young people of all backgrounds, ensuring that we offer a high-quality education to every child in our care. This comprehensive profile, reflecting our region and our society, is our focus.

About the role:

You will provide first-line technical support and guidance to staff and students across the Trust’s schools, ensuring timely resolution of IT issues and contributing to the smooth operation of ICT systems. The role also supports the apprentice’s development through exposure to a wide range of ICT systems and structured mentoring.

Responsibilities:

• Assist with day-to-day maintenance, problem solving and fault resolution of all IT-related equipment.

• Install and update software as needed.

• Undertake basic network patching/cabling tasks.

• Perform Active Directory user, group and policy management tasks.

• Maintain an up-to-date inventory of all ICT related equipment via the Trusts online asset management system.

• Assist with the setup of IT and digital display equipment.

• Provide basic tuition to staff and students on equipment use.

• Assist users with the use of day-to-day software applications across a range of platforms.

• Maintain stocks of spare parts and peripherals.

• Update digital signage displays with content provided by school staff.

• Keep a check on daily backup status and proactive monitoring alerting.

Required skills:

• A keen interest in developing a career in ICT.

• Experience and some technical knowledge of Microsoft Windows Operating Systems.

• An understanding of PC maintenance & upgrades.

• Good communication skills with the ability to explain technical concepts clearly to non-technical users.

• To be able to work without supervision and prioritise own workload.

The following experience is desirable (but not essential):

• Knowledge of Windows Server technologies.

• A basic understanding of network concepts (e.g. IP addressing, DNS, DHCP).

• Experience of other non-Microsoft Operating Systems and software.

• Backup technologies.

• Web and mail filtering concepts.

• Familiarity with Microsoft 365 or Google Workspace tools.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week

Benefits:

• Blue Light Card (discount service).

• Cycle 2 Work scheme.

• DSE eye tests.

• Employee assistance programme.

• Flu jabs.

• Health Shield (Health care cash plan).

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.