IT Technician Apprentice

QA Limited; Woking; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Health & dental coverage

Flexible working

Job summary

QA Limited, a leading education technology training provider, is seeking an IT Technician Apprentice to support school communities with digital environments and teaching tools.

You will handle 1st line technical support, network management, and liaison with schools, suppliers, and external support, while meeting KPI and SLA targets and building strong customer relationships.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Responsibilities

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.
• Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
• Identify and raise issues, escal? or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Skills

Driver license

Basic IT skills

Willingness to learn

Team player

Communication skills

Attention to detail

Initiative and drive

Education

3 GCSEs (4+)

GCSE Maths & English (3+)

Job description

In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.

About the role:

The IT Technician Apprentice plays an essential role in the caring, successful delivery of our education-centric technology services. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments. You will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).

Responsibilities:

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
• Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
• Identify and raise issues, escal? or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times

Desirable skills:

• Driver and own car essential - mileage covered
• Flexible
• Basic IT skills
• Willingness to learn
• Team player
• Communication skills
• Attention to detail
• Initiative and drive

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working hours:37.5 hours per week, 8am - 4pm or 8:30am - 4:30pm

Benefits:

• Health & wellness:We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
• Flexibility:Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.