IT Support Technician

UK Management College; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

UK Management College is hiring an IT Support Technician to provide professional, customer-focused IT support across its campuses. You will manage Microsoft 365 services, assist with endpoint management and device configurations, and support critical business systems.

The role requires strong troubleshooting, communication, and the ability to work across multiple sites. Some after-hours support and travel between campuses may be required.

Qualifications

• Experience supporting enterprise IT environments in a multi-site organisation.
• Strong knowledge of Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Experience with endpoint management and security technologies such as Intune and Defender.
• Knowledge of end-user devices, OS, cloud apps and networks.
• Experience with ITSM/helpdesk platforms and incident management.
• Excellent customer service and communication skills; ability to support technical and non-technical users.
• Ability to work independently and collaboratively across multiple campuses.

Responsibilities

• Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses.
• Administer and support Microsoft 365 and related cloud collaboration technologies, including user accounts, licensing, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and related services.
• Support endpoint management, device configuration, application deployment and security compliance using Intune and Defender.
• Support SIS, enterprise applications, cloud services and other business-critical systems.
• Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment and room technology.
• Assist in maintaining network infrastructure, including wired/wireless connectivity, switches, VPNs.
• Support VoIP, unified communications and collaboration technologies.
• Support onboarding/offboarding and identity administration.
• Manage IT asset lifecycle including procurement, deployment, inventory and disposal.
• Record and resolve incidents in the IT service management platform and communicate effectively throughout lifecycle.
• Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects.

Skills

Microsoft 365

Endpoint management

Networking basics

ITSM/Helpdesk

Customer service

Multi-site experience

End-user devices

Troubleshooting

Communication skills

Education

MS-900 / AZ-900

ITIL Foundation

Tools

PowerShell

Automation scripting

Job description

IT Support Technician

Job Purpose

To provide professional, customer-focused IT support across UK Management College by maintaining reliable IT services, supporting end users, administering cloud technologies, and contributing to operational and strategic IT initiatives across multiple campuses.

Key Responsibilities

• Provide high-quality technical support for hardware, software, cloud services and IT infrastructure across all UKMC campuses.
• Administer and support Microsoft 365 and related cloud collaboration technologies, including user account management, licensing, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID and related services.
• Support endpoint management, device configuration, application deployment and security compliance using Microsoft Intune, Microsoft Defender and related enterprise solutions.
• Support Student Information Systems (SIS), enterprise applications, cloud services and other business-critical systems.
• Configure, deploy, maintain and troubleshoot desktops, laptops, mobile devices, printers, scanners, AV equipment, meeting room technology and associated peripherals.
• Assist in maintaining network infrastructure, including wired and wireless connectivity, internet services, switches, wireless access points, VPN connectivity and related network services.
• Support VoIP, unified communications and collaboration technologies.
• Support user onboarding, offboarding, account lifecycle management and identity administration.
• Manage the IT asset lifecycle, including procurement support, device deployment, inventory management, maintenance and secure disposal.
• Record, manage and resolve incidents, service requests and assigned project activities through the College's IT service management platform, maintaining accurate updates and effective communication throughout the lifecycle of each request.
• Participate in IT infrastructure, cloud, cybersecurity and digital transformation projects, supporting continuous service improvement across the College.
• Create and maintain accurate IT documentation, technical procedures, asset records and knowledge base articles.
• Liaise with third-party suppliers and service providers where required to support operational activities and project delivery.
• Ensure compliance with College IT security, cybersecurity, data protection and information governance policies.
• Provide occasional support outside normal working hours where operationally required.
• Undertake any other reasonable duties commensurate with the level of the role as requested by the IT Manager.

Essential Skills & Experience

• Experience supporting enterprise IT environments, preferably within a multi-site organisation.
• Good working knowledge of Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
• Experience with endpoint management and enterprise security technologies, including Microsoft Intune, Microsoft Defender or equivalent solutions.
• Good working knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wired and wireless networking.
• Experience supporting enterprise applications, cloud services and business-critical systems.
• Experience using IT Service Management (ITSM) or helpdesk platforms to manage incidents and service requests.
• Strong troubleshooting, analytical and problem-solving skills with the ability to prioritise and manage multiple tasks effectively.
• Excellent customer service, communication and interpersonal skills, with the ability to support both technical and non-technical users.
• Ability to work independently and collaboratively within a multi-campus environment.

Desirable Skills

• MS-900 or AZ-900.
• ITIL Foundation certification or equivalent.
• Knowledge of PowerShell or basic automation scripting.
• Experience supporting higher education or multi-site organisations.

Personal Attributes

• Professional, customer-focused and approachable.
• Strong sense of ownership, accountability and attention to detail.
• Excellent communication and teamwork skills.
• Flexible, adaptable and able to work under pressure.
• Committed to continuous learning and professional development.

Additional Requirements

• Willingness to travel between UKMC campuses when required.
• Flexibility to provide occasional evening or weekend support where operationally required.
• Full UK driving licence (desirable).