IT Support Technician

Smile Education; Oldham; On-site; GBP 18,450 - 23,985; Full time

Job summary

Smile Education is recruiting an IT Technician for a secondary school in Oldham. The role is full-time with the potential to become permanent for the right candidate, paying £100–£130 per day.

You will provide first-line technical support to staff and students, maintain IT equipment and networks, troubleshoot hardware, software and access issues, and support classroom technology to ensure smooth day-to-day operation of the school’s IT systems. DBS checks and right to work in the UK are required.

Qualifications

• Previous experience in an IT Technician or similar role.
• Experience working in a school or education setting is desirable.
• Good knowledge of Windows and Microsoft 365.
• Understanding of hardware, networking and troubleshooting.
• Clear communication with staff and students.
• Organised and able to manage support requests.

Responsibilities

• Provide first-line technical support to staff and students.
• Install, configure and maintain desktops, laptops, printers and IT equipment.
• Troubleshoot hardware, software and network issues.
• Support school IT systems and infrastructure.
• Assist with user accounts and access permissions.
• Maintain IT records and asset logs.
• Follow IT security, data protection and safeguarding policies.

Skills

Problem solving

Communication

Attention to detail

Organisational skills

Education

IT qualifications (desirable)

Job description

IT Support Technician

Oldham

£100–£130 per day | Full-time | Temp-to-perm opportunity

Smile Education are recruiting for an IT Technician to join a successful secondary school in Oldham. This is a full-time role with the potential to become permanent for the right candidate.

Role Overview

As an IT Technician, your responsibilities will include providing first-line technical support to staff and students, maintaining IT equipment and networks, troubleshooting hardware, software and access issues, supporting classroom technology, and ensuring the smooth day-to-day operation of the school’s IT systems.

Key Responsibilities

• Provide first-line technical support to staff and students.


• Install, configure and maintain desktops, laptops, printers and other IT equipment.


• Troubleshoot hardware, software and network issues.


• Support the maintenance of the school’s IT systems and infrastructure.


• Assist with user accounts, password resets and access permissions.


• Support Microsoft 365, Windows systems and common school software.


• Maintain classroom technology and audiovisual equipment where required.


• Keep accurate records of IT assets, repairs and support requests.


• Assist with software installations, updates and system maintenance.


• Report recurring technical issues and support wider IT improvements.


• Follow school policies around IT security, data protection and safeguarding.

Requirements

• Previous experience in an IT Technician, IT Support or similar technical role is required.


• Experience working in a school or education setting is desirable but not essential.


• Good knowledge of Windows operating systems and Microsoft 365 is required.


• Understanding of computer hardware, networking and troubleshooting is essential.


• Candidates should have strong problem-solving skills and attention to detail.


• You must be able to communicate clearly with staff, students and colleagues.


• You should be organised, professional and able to manage support requests effectively.


• Relevant IT qualifications are desirable but not essential.


• You must hold an Enhanced DBS on the Update Service, or be willing to obtain one.


• You must have the right to work in the UK.

Pay and Benefits

• £100–£130 per day, dependent on experience and placement responsibilities.


• Full-time IT Technician role within a secondary school.


• Temp-to-perm opportunity for the right candidate.


• Opportunity to support school IT systems, classroom technology and wider infrastructure.

Safeguarding and Compliance

Smile Education is committed to safeguarding and promoting the welfare of children and young people. All applicants will complete full compliance checks, including an Enhanced DBS, Barred List checks, right to work verification, qualification checks and references.

All staff are expected to uphold safeguarding, IT security, data protection, confidentiality and professional conduct procedures at all times.

We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications.