IT Support Technician

Trusted Technology Partnership; New Forest; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in IT Infrastructure and Support Services is seeking an IT Support Technician. This entry-level role involves assisting customers with IT issues, utilizing problem-solving skills and remote support tools. The position offers a competitive salary, profit share, and a range of benefits including ongoing training, hybrid working, and opportunities for progression.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Private Medical Insurance

Free Parking

Progression opportunities

Fresh fruit and occasional pizza

Qualifications

• Basic knowledge of IT troubleshooting.
• Experience in a customer service environment.

Responsibilities

• Taking calls from customers and resolving IT issues.
• Using remote support tools to fix issues.

Skills

IT troubleshooting

Problem solving

Customer service

Job description

Join to apply for the IT Support Technician role at Trusted Technology Partnership

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Join to apply for the IT Support Technician role at Trusted Technology Partnership

Location: Ringwood, Hampshire, + hybrid home working.

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers.

This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will need a basic knowledge of IT troubleshooting and problem solving as well as experience within a customer service environment.

This role is subject to a clear standard DBS check being received.

The Package

Ongoing training and support

Company Profit Share (first £3,600 is tax free)

22 days annual leave plus bank holidays, increasing with length of service.

Birthday as additional paid leave.

Additional Paid Leave (dependent On Company Performance).

Company sick pay policy.

Pension Scheme.

Private Medical Insurance including dental.

Free Parking

Hybrid Working

Progression opportunities.

Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support-desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

No agencies please.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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