Senior IT Support Technician

TN United Kingdom; Sidcup; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading Managed Service Provider is seeking a Senior IT Support Technician to deliver exceptional IT support across various environments. This role offers a competitive salary, company benefits, and genuine opportunities for career progression. Ideal candidates will have 2–3 years of experience, strong technical skills, and a customer-first mindset.

Benefits

Company laptop and phone

Paid mileage and expenses covered

Life Insurance

Work with cutting-edge tech

Friendly, supportive team

Opportunities for progression and development

Qualifications

• 2–3 years of hands-on IT support experience.
• Experience in educational environments preferred.

Responsibilities

• Provide IT support and infrastructure installations for multiple clients.
• Maintain and grow reliable, modern IT environments.

Skills

Windows Server

Active Directory

Group Policy

Networking protocols (TCP/IP, DNS, DHCP, VLANs)

Virtualisation technologies (VMWare or Hyper-V)

Troubleshooting skills

Communication skills

Customer-first mindset

Backup practices

Device imaging

Job description

Social network you want to login/join with:

Senior IT Support Technician (Field Based) / £26,000 – £29,000 + Company Benefits / Covering Sussex, Surrey, Essex & Kent

Are you an experienced IT Support Technician ready to take your next big step? Join a well-established, fast-growing Managed Service Provider offering real career growth and the opportunity to work across a diverse client base in education and business.

This role is perfect for someone with 2–3 years of hands-on IT support experience who enjoys variety, autonomy, and delivering exceptional service.

What’s on Offer?

• Competitive salary (£26,000 - £29,000, based on experience)
• Company laptop and phone
• Paid mileage and expenses covered
• Life Insurance
• Work with cutting-edge tech across varied environments
• Join a friendly, supportive team that values relationships over sales
• Genuine opportunities for progression and development

Key Responsibilities of the Senior IT Support Technician:

As a field-based Senior IT Support Technician, you’ll be the go-to expert for multiple clients, tackling everything from day-to-day support to infrastructure installations. You’ll work across a range of technologies, helping maintain and grow reliable, modern IT environments.

What You’ll Bring:

• Strong experience in Windows Server, Active Directory, Group Policy, and networking protocols (TCP/IP, DNS, DHCP, VLANs)
• Proficiency in virtualisation technologies (VMWare or Hyper-V)
• Solid troubleshooting skills and a methodical approach to problem-solving
• Great communication skills and a customer-first mindset
• Good understanding of backup practices and device imaging
• Ideally 2–3 years in a technical IT role – preferably with experience in educational environments

Bonus Skills (Desirable, Not Essential):

• Experience with wireless networks (Unifi, Aruba, Meraki)
• Familiarity with MDM tools (Jamf, Meraki, Lightspeed)
• Knowledge of Google Workspace, Microsoft 365, Azure, or Intune
• Hands-on with AV installations and 3CX phone systems

This is your chance to be part of something meaningful—delivering excellent IT support where it truly matters. If you thrive in a dynamic environment and are looking to grow your career in a company that values people and performance, we want to hear from you.

Apply now for this exciting new Senior IT Support Technician position and let’s start a conversation.