IT Support Technician

Cielo Talent; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in urban mobility is seeking an IT Support Technician in Uxbridge. This role involves troubleshooting technical issues, providing support to employees, and maintaining IT systems. Candidates should have a strong technical background and excellent communication skills to enhance workplace productivity.

Qualifications

• 2+ years of hands-on IT support experience.
• Strong technical knowledge of Windows and Microsoft 365.
• Excellent communication skills.

Responsibilities

• Troubleshoot printer connections and network issues.
• Provide friendly support to colleagues across locations.
• Document solutions and build a knowledge base.

Skills

Problem-solving

Communication

Customer service

Self-motivation

Education

Relevant education in IT or computer science

CompTIA A+ certification

Tools

Windows operating systems

Microsoft 365

Job description

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This is our philosophy. This is our momentum. This is your opportunity.

At APCOA, we are not just managing parking spaces – we’re pioneering the future of urban mobility and smart city solutions. With a presence in 12 countries, over 12,000 locations, and more than 50 years of operational leadership, we are Europe’s largest parking and mobility services provider.

And now, we’re entering a bold new chapter.

With the launch of our newly formed Group HQ in West London, we are transforming from a collection of high-performing local business units into a truly enterprise-led, future-fit organisation — one that retains its entrepreneurial spirit while unlocking the power of scale.

A Snapshot of Your Day

As an IT Support Technician, you'll start your day checking the support ticket queue and prioritizing urgent issues. Throughout the day, you might troubleshoot a printer connection for the accounting team, help a new employee set up their workstation, and remotely diagnose network connectivity issues at one of our parking facilities. You'll collaborate with the IT team on ongoing projects while providing friendly, patient support to colleagues across multiple locations. Your problem-solving skills will be put to good use as you tackle everything from simple password resets to complex software configurations.

How You'll Make An Impact

• Ensure business continuity by quickly resolving technical issues that could otherwise disrupt operations
• Enhance employee productivity by maintaining reliable IT systems and providing prompt support
• Contribute to a positive workplace culture through friendly, patient technical assistance
• Help protect company data and systems by implementing and maintaining security protocols
• Improve operational efficiency by documenting solutions and building a knowledge base

What You Bring

• 2+ years of hands-on IT support experience, with a track record of solving diverse technical issues
• Strong technical knowledge of Windows operating systems, Microsoft 365, and common business applications
• Excellent communication skills that allow you to explain technical concepts in user-friendly terms
• A customer-service mindset with the ability to remain calm and effective under pressure
• Self-motivation and time management skills to handle multiple support requests efficiently
• Relevant education in IT or computer science, with certifications like CompTIA A+ as a plus
• Flexibility to occasionally travel to different locations to provide on-site support

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Real Estate and Transportation, Logistics, Supply Chain and Storage

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