IT Support Technician

British Cycling UK; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Cycle toWork Scheme

Generous Holidays (25 days + bank hols

Holiday purchase scheme

Life Assurance

Pension

Job summary

British Cycling is seeking an IT Support Technician in Manchester with hybrid working options. You will provide 1st/2nd line IT support, manage incidents, and assist with onboarding and access control. Proficiency with Microsoft 365 and device management is valued.

You’ll join a team focused on delivering reliable tech, helping colleagues navigate systems, and driving IT improvements across the organisation.

Qualifications

• Experience working in an IT Service Desk, technical support or end-user support environment.
• Strong customer service skills with a passion for helping people and delivering an excellent support experience.
• Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
• Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
• Experience using Microsoft 365 technologies and modern device management tools.
• A proactive, organised approach with the ability to prioritise competing tasks in a fast-paced environment.

Responsibilities

• Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
• Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
• Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
• Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
• Administering and supporting Microsoft 365, Azure Entra and device management platforms.
• Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
• Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
• Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.

Skills

IT Service Desk

Technical Support

End-User Support

Customer Service

Communication Skills

Troubleshooting

Microsoft 365

Device Management

Task Prioritisation

Job description

Role Title: IT Support Technician

Salary: £32,000 per annum

Contract: Full-Time

Location: Manchester (hybrid working available)

About British Cycling

British Cycling exists to bring the joy of cycling to everyone.

We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete's performance on the world stage, and our growing portfolio of major events.

We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.

What will you be doing?

• Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
• Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
• Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
• Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
• Administering and supporting Microsoft 365, Azure Entra and device management platforms.
• Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
• Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
• Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.

What we're looking for:

• Experience working in an IT Service Desk, technical support or end-user support environment.
• Strong customer service skills with a passion for helping people and delivering an excellent support experience.
• Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
• Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
• Experience using Microsoft 365 technologies and modern device management tools.
• A proactive, organised approach with the ability to prioritise competing tasks in a fast-paced environment.

What are the perks?

• Competitive Salary
• Cycle toWork Scheme
• Generous Holidays (25 days + bank holidays)
• Holiday purchase scheme
• Life Assurance
• Pension

Applications close: 8th November2026