Hybrid IT Support Technician — Customer‑First Helpdesk

British Cycling; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Cycle to Work Scheme

Generous Holidays (25 days + bankhol)

Holiday purchase scheme

Life Assurance

Pension

Job summary

British Cycling is seeking an IT Support Technician in Manchester with hybrid working. You will provide 1st/2nd line IT support, resolve incidents, and ensure timely service delivery across the organisation.

Responsibilities include troubleshooting hardware/software/access issues, managing tickets, onboarding/offboarding users, and administering Microsoft 365, Azure Entra, and device management tools to keep operations smooth.

Qualifications

• Experience in IT Service Desk or end-user support.
• Excellent communication and customer service.
• Strong troubleshooting and problem-solving abilities.
• Experience with Microsoft 365 and modern device management.

Responsibilities

• Provide 1st and 2nd line IT support to colleagues across British Cycling.
• Resolve incidents and service requests in a timely and professional manner.
• Troubleshoot hardware, software, device and access-related issues.
• Manage and prioritise support tickets with clear updates and resolutions.
• Support onboarding, role changes and leavers with accounts/devices/access.
• Administer and support Microsoft 365, Azure Entra and device management tools.
• Create and maintain knowledge articles and self-service resources.
• Assist IT projects, device deployments and service improvement initiatives.

Skills

IT service desk

Customer service

Communication skills

Troubleshooting

Microsoft 365

Device management tools

Tools

Microsoft 365 admin

Azure Entra

Device management platforms

Job description

British Cycling is seeking an IT Support Technician in Manchester with hybrid working. You will provide 1st/2nd line IT support, resolve incidents, and ensure timely service delivery across the organisation.

Responsibilities include troubleshooting hardware/software/access issues, managing tickets, onboarding/offboarding users, and administering Microsoft 365, Azure Entra, and device management tools to keep operations smooth.