IT - Support Technician

QVC; Liverpool; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major retail company in Liverpool seeks a Client Support Technician to join their IT team. This role involves installing and troubleshooting computer hardware and software while providing technical support to users in a fast-paced environment. Ideal candidates should have experience in a multi-regional or enterprise setting and possess strong troubleshooting skills. This position offers a hybrid work model and a comprehensive benefits package.

Benefits

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Company discounts

Qualifications

• Experience supporting users in a multi-regional or enterprise environment.
• Knowledge of IT hardware and software and user technology connections.
• Ability to maintain a positive attitude under pressure.

Responsibilities

• Install, configure, and troubleshoot computer hardware and software.
• Provide technical support to end-users.
• Manage computer networks including LAN, WAN, and VPN.
• Troubleshoot hardware and software issues within an enterprise setting.

Skills

Technical support

Hardware troubleshooting

Network management

User support

Windows environment

Job description

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.


QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.

The Opportunity

QVC UK is seeking a Client Support Technician to join our Information Technology team in Knowsley. In this pivotal role, you'll help keep our business running 24/7, supporting millions of customers as we innovate across online, on-air, and mobile platforms. You'll play a key part in ensuring our technology empowers every team member to deliver their personal best, reflecting QVC's commitment to speed, agility, and customer-centricity.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.

QVC International brings the QVC shopping experience to millions of people in Germany, Austria, Japan, the U.K., Ireland and Italy.QVC International reaches 124 million homes via 10 television networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. QVC International has team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact

• You will Install, configure, and troubleshoot computer hardware, software, and peripheral devices to ensure seamless operations.
• You'll provide technical support to end-users, resolving IT-related issues and inquiries with speed and accuracy.
• You'll manage computer networks, including LAN, WAN, and VPN connections, supporting a multi-regional environment.
• You will support the end-user environment, including software installation and secure data management.
• You will troubleshoot hardware, software, and networking issues on Windows devices within an enterprise setting.
• Model QVC's leadership competencies by delivering results with speed, building strong relationships, and adapting to evolving technology needs.
  

What You Bring

• You will maintain a positive attitude, even under pressure, and demonstrate resilience.
• You will have experience supporting users in a multi-regional or enterprise environment.
• You have experience with IT hardware and software, and how end-user technologies connect with all applications.
• Commitment to QVC's values of inclusivity, agility, and accountability.
  

#LI-Hybrid

#LI-KH2

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you ’ ll thrive with us . If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members . We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.