IT Support Technician

Wycombe Abbey; High Wycombe; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Defined Contribution Pension Scheme

Free meals and refreshments

Free on-site parking

Free use of Sports Centre

Generous training and development

Employee Assistance Programme

Cycle to Work Scheme

Electric vehicle salary sacrifice

Fee remission at Wycombe Abbey and fee

Free eye tests

Job summary

Wycombe Abbey in High Wycombe seeks an IT Support Technician to join the ICT Team and help deliver a reliable, high-quality IT service across the school. You will provide first-line support, troubleshoot hardware, software and network issues, set up devices, install software and contribute to ICT projects.

You'll work with Windows environments, Active Directory, Group Policy and networking basics, while enjoying a supportive, collaborative environment to develop your IT career within a leading

Qualifications

• Good working knowledge of Windows and Office products.
• Familiarity with AD, DNS/DHCP and basic networking.
• Strong communication and customer-focused approach.

Responsibilities

• Provide first-line IT support and troubleshoot hardware, software and network issues.
• Set up and maintain devices, install and configure software, and assist ICT projects.
• Resolve Helpdesk tickets and support staff and students with IT needs.

Skills

Windows

Microsoft Office

Networking

Active Directory

Group Policy

DNS/DHCP

Customer service

Job description

We are looking for a proactive IT Support Technician to join our ICT Team. This is an excellent opportunity to develop your technical skills within a supportive and collaborative environment while helping to deliver a reliable, responsive and high-quality IT service across one of the world's leading boarding schools.

Working as part of a friendly and experienced team, you will provide first-line IT support, troubleshoot hardware, software and network issues, set up and maintain devices, install and configure software, and contribute to a variety of ICT projects. No two days are the same, and you'll have the opportunity to gain hands-on experience across a broad range of technologies while providing excellent customer service to colleagues across the School.

Whether you're resolving Helpdesk tickets, preparing equipment for new starters or supporting wider technology initiatives, you'll play a key role in ensuring our staff have the tools and support they need to work effectively.

About You

You'll have a good working knowledge of Microsoft Windows and Microsoft Office products, strong communication skills and a customer-focused approach. Most importantly, you'll be someone who enjoys learning, takes pride in finding solutions and is keen to develop your career in IT.

Knowledge of networking technologies, Active Directory, Group Policy, DNS and DHCP would be advantageous, although attitude, enthusiasm and willingness to learn are equally important.

Why Join Wycombe Abbey?

Set within a stunning 170-acre campus in the heart of High Wycombe, we are one of the UK's leading independent boarding schools for girls. Renowned for academic excellence, innovation and outstanding facilities, we offer a welcoming community and an environment where staff are encouraged to learn, grow and succeed.

In addition to a competitive salary, we offer:

• Defined Contribution Pension Scheme
• Free meals and refreshments
• Free on-site parking
• Free use of the Sports Centre, including gym and swimming pool
• Generous training and development opportunities
• Employee Assistance Programme
• Cycle to Work Scheme
• Electric vehicle salary sacrifice scheme
• Fee remission at Wycombe Abbey and selected prep schools
• Free eye tests and will-writing service

Final Interview:

19 November 2026 (on site)

Wycombe Abbey is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be subject to an enhanced DBS check. It is an offence to apply for this role if you are barred from engaging in regulated activity with children.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore all applicants are required to declare all unspent convictions and conditional cautions, and any spent convictions or adult cautions that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020).

Further information regarding filtered convictions, please refer to Filtering Guidance by the Ministry of Justice and Nacro Guidance.

Wycombe Abbey is committed to creating a diverse and inclusive community in which everyone feels valued and supported. We welcome applications from people of all backgrounds, cultures, identities and experiences.