2nd Line IT Technician - WNAT (Based at Springwood High School)

Springwood High School; King's Lynn; On-site; GBP 30,000 - 32,000; Full time

Job summary

West Norfolk Academies Trust requires a 2nd Line IT Technician to support ICT facilities across its schools, including Springwood High School.

You will maintain hardware and software (Windows networking, Apple, Google Chromebooks), assist staff and pupils, and work with the central ICT team to resolve issues. A background as an IT Technician and strong communication are essential. Start ASAP, 37 hours per week, 52 weeks per year.

Qualifications

• Experience as an IT Technician or transferable ICT role with resilience and good communication.
• Knowledge of Windows networking, Apple devices, and Google Chromebooks is essential.
• Organisational skills and ability to liaise with staff and students daily.

Responsibilities

• Provide ICT support across Trust primary schools, remotely or on site.
• Maintain ICT hardware and software, including VLE, MIS, and network equipment.
• Respond to helpdesk tickets and assist with hardware repairs and deployments.
• Mentor junior ICT team members and help manage the ICT roadmap.

Skills

Windows networking

Apple products

Google Chromebooks

Strong communication

Teamwork

Tools

Active Directory

G-Suite

MS Office

Job description

WNAT are seeking a 2nd Line IT Technician. Reporting to the Trust ICT Manager you will be a focal point within the schools for all ICT related issues.This is a great opportunity to join an extremely friendly, committed and supportive team of staff.

At West Norfolk Academies Trust we believe our employees are our greatest asset. We are committed to continuous learning, meaningful training and personal development opportunities that empower our teams to grow.

We welcome applications from those who are looking for a change of sector, or seeking an opportunity to progress to the next level within their chosen field. Full support, training and professional development will be given to those looking to transition.

Start Date: ASAPSalary: Scale F, Point 13 – 17, £15.56 - £16.61/hour

£30,023 - £32,046/year based on a 37-hour week

Hours: 37 hours per week 52 weeks per yearEmail: [e-mail]:Trust - https://www.westnorfolkacademiestrust.co.uk/Springwood High School - https://www.springwoodhighschool.co.uk/

Purpose of the Job

Main responsibilities will be to ensure the availability of excellent ICT facilities across the Trust Primary schools either remotely or via site visits.

Ensure hardware and other systems are highly maintained and that staff, pupils and parents are supported in using ICT to enhance learning.

You will possess a good working knowledge of maintaining ICT hardware and software including Microsoft Windows Networking, Apple products and Google Chromebooks

The successful candidate will have a demonstrable background as an IT Technician or be able to show appropriate transferable skills. They will also have resilience and excellent organisational skills, be an excellent communicator with outstanding interpersonal skills as these are crucial as you liaise with staff and students daily.

Working with the central ICT team you will have the support you need to carry out your responsibilities effectively. Previous experience working in a school environment would be advantageous but is not essential.

You will also be required to provide cover for colleagues

Responsibilities, but not limited to:

General

• Provide support to the workforce across the trust ensuring that ICT hardware and software is fit for purpose and in working order.
• Provide advice, support, training and guidance to users.
• Assist with configuration, support, servicing and repairs of ICT equipment in line with the Trust ICT Roadmap.
• Administer arrangements for securing data, ensuring back-up procedures, disaster recovery plans and other systems are working effectively.
• Provide support for academy IT systems such as VLE, website, internet, MS Office, school MIS system etc.
• Monitor, respond and resolve tickets logged on the help desk, escalating complex issues as appropriate, as well as proactively identifying and resolving issues.
• Provide support during lessons in the use of ICT equipment.
• Document all faults and resolutions, accurately and systematically.

Hardware

• Carry out fault-finding, repairs and hardware upgrades on Printers, PC, Laptops and teacher tools such as visualizers and interactive boards.
• Managing networking switches, WIFI AP's, fibre and cat6 cabling.

Software

• Application deployment and upgrades.
• Maintain the web filtering system safeguarding students.

Support

• Assist 3rd line support when needed.
• Communicate with both hardware and software vendors regarding problems or support issues.
• Communicate with Internet Service Provider regarding internet issues.
• Organise warranty returns.
• Maintain the service desk call stack.

Administration

• Complete manual orders if required.
• General Windows Active Directory and G-Suite administration.
• Ensure ICT system documentation is maintained.

Management

• Identify and execute projects to ensure the ICT system are maintained and improved.
• Take a lead role in mentoring junior members of the ICT team

Personal and Professional Conduct

The duties and responsibilities listed in this job description provide a summary of the main aspects of the role.This is not an exhaustive list and the post holder may be required to carry out other tasks, as deemed appropriate to the grade and nature of the post.

This job description is current at the date indicated below but, in consultation with the post holder, it may be changed by the Headteacher to reflect or anticipate changes in the post commensurate with the grade or job title.

Due to the routine of the school, the workload may not be evenly spread throughout the year.Flexibility of hours, and a flexible attitude and willingness to assist others in the team, when required is necessary.

Closing Date for Applications: 5th November 2026

Interview Dates: w/c 9th November 2026

Start Date: ASAP

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We are an equal opportunities employer and welcome applications from minority ethnic communities and those with disabilities. An enhanced DBS check will be required.

As part of our recruitment process it is necessary for us to perform an online social media check. The reason for the online search is to identify any matters that might relate directly to our legal duty to meet the safeguarding duties set out in KCSIE. There is no other purpose for a search.

This post is likely to come under the requirements of the Childcare (Disqualifications) 2009 Regulations and the successful applicant will be required to complete a declaration form to establish whether they are disqualified under these regulations.

This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post.

West Norfolk Academies Trust is fully committed to encouraging equality, diversity and inclusion among our workforce, eliminating discrimination. Applications are invited from all sections of society.

Please click here to view a copy of the Trusts Leave and time off policy