IT Support Technician

Nichols Digital Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services firm is looking for an IT Support Engineer to provide 1st and 2nd line support. This mid-level role is crucial for maintaining the smooth operation of their IT systems and desktop environment. Responsibilities include troubleshooting hardware, installing software, and ensuring compliance with security protocols. Candidates should have at least 2 years of experience and relevant certifications.

Qualifications

• 2+ years experience in an IT support/helpdesk role.
• Solid desktop support knowledge (hardware/software).
• Experience with Active Directory.

Responsibilities

• Provide 1st/2nd line support for hardware, software, and desktop issues.
• Administer and troubleshoot Active Directory.
• Set up and maintain desktops, laptops, and printers.

Skills

Communication

Troubleshooting

Desktop Support

Education

ITIL Foundation

CompTIA A+/N+

Job description

IT Support Technician, Helpdesk, 1st & 2nd line, Microsoft/ Windows, Hardware & Software, AD, ITIL Foundation & CompTIA, Drive and own a vehicle, Onsite 5 days a week.

A financial services firm is seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support.

This mid-level role ensures the smooth operation of their desktop environment and IT systems.

You will be providing timely support and maintenance for desktop software and hardware within the organisation. Responsibilities include troubleshooting hardware issues, installing and configuring software applications, and ensuring user workstations operate efficiently and securely.

Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance.

Key Responsibilities

• Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment)
• Administer and troubleshoot Active Directory
• Set up and maintain desktops, laptops, printers, and mobile devices
• Install, configure, and support business applications
• Log and manage incidents, escalating when necessary
• Support users across on-site and remote environments
• Assist with Intune management (desirable)

Requirements

• 2+ years experience in an IT support/helpdesk role
• Solid desktop support knowledge (hardware/software)
• Experience with Active Directory
• ITIL Foundation and/or CompTIA A+/N+ certifications
• Strong communication and troubleshooting skills
• Full UK driving licence and access to own vehicle
• Experience with Microsoft Intune