IT Support Field Engineer within East Midlands

OFG Education; East Midlands; A distancia; GBP 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Assurance

Pension scheme with flexible contrib.

Your Wellbeing Matters (health support

Family Growth Support

Vista benefits (flexible)

Descripción de la vacante

OFG Education is seeking an IT Support Field Engineer for the East Midlands region. The role is home based with travel to schools and offices within the UK.

You will provide 2nd/3rd line support, maintain user accounts, configure devices, and collaborate with service desks and Infrastructure for ongoing improvement. The position requires strong Windows server, AD/M365/Azure/Google Workspace experience, ITIL familiarity, and the ability to troubleshoot hardware and software across a range of

Formación

• 2nd/3rd line IT support experience in a technical environment.
• Experience with Active Directory/M365/Azure/Google Workspace.
• Experience with Windows server environments.
• Familiarity with ITIL framework.
• Strong communication and customer service skills.
• Willingness to travel to UK schools and offices.
• Ability to learn and develop via training.
• Ability to work under pressure and meet deadlines.

Responsabilidades

• Provide 2nd/3rd line support as part of a wider team of engineers.
• Resolve incidents, problems and service requests across East Midlands sites.
• Escalate to 3rd line and Infrastructure teams when needed.
• Maintain user accounts and permissions (AD/365/Azure/Google).
• Configure devices and support printers, laptops, mobiles and tablets.
• Support cloud telephony and networking equipment (Cisco Meraki/Unifi).
• Contribute to knowledge base and process improvements.
• Travel to schools/locations as required.

Conocimientos

Windows server

AD/M365/Azure

Cloud solutions

Network tech (Meraki/Smoothwall/LAN-WA

Jamf/Intune

Troubleshooting scripts

IT security & compliance

Hardware & software troubleshooting

Virtualization

VOIP/Telephony Uboss

Network tools

Educación

IT-related degree (preferred)

Descripción del empleo

Enter your postcode, then select the range below

• Range

IT Support Field Engineer within East Midlands

Home Based

• East Midlands
• Permanent

Hours: Monday - Friday 08:30am - 16:30pm

At OFG Education, we work smarter so you can spend more time doing what makes you happy!

Job Title: IT Support Field Engineer within East Midlands
Hours: 37.5 hours per week | Monday–Friday 8.30am-4.30pm
Salary: £35,000 per annum

Contract: Permanent | Full Time
UK applicants only | No sponsorship

About Us

At OFG Education, we believe every student deserves an education designed around who they are. Through high expectations, deep expertise and truly personalised education, we help students realise their potential and prepare for successful futures.

Building on more than 20 years of experience, we are bringing our approach to more students and communities around the world. Across the UK, Iberia and the Gulf, our schools combine the strength, expertise and high standards of an international education group with the individuality of each school and the communities they serve.

Whatever your role, joining OFG education means contributing to our shared ambition: empowering every student to success through truly personalised education.

About the Role

Provide 2nd/3rdlinesupport services as part of a wider team of experienced engineers to assist with the company's progression. The post holder would be responsible for assisting, fixing and maintaining general service requests, incidents and problems for multiple sites across the East Midlands region, escalating where necessary and assisting the wider IT Team with investigations and rollouts of new technology.

Key Responsibilities:

Troubleshoot and resolve incidents, major incidents, problems and service requests, providing regular updates to the end user.

• To be the first point of escalation for the 1 st and 2 nd line support engineers.
• Acting as the first point of contact for specific sites and managing site relationships.
• Work closely with the IT Service Desk Manager, to define and improve processes and Service Improvement Plans.
• Own, monitor and resolve incidents and requests in a timely manner, escalating where necessary to the IT Service Desk Manager.
• Liaise with 3 rd Line and the Infrastructure team on infrastructure problems defining and agreeing remediation and/or improvement plans.
• Liaise with the Software and Applications team on application problems, contributing to remediation and/or improvement plans.
• Conduct root cause analysis of major incidents and problem records, contributing to the implementation of remedies and preventative measures.
• Manage and remediate Cyber and Infrastructure P1 incidents.
• Configure and maintain user permissions on Sharepoint or file servers.
• Contribute to building the knowledge base, sharing knowledge across the service desk and wider IT team.
• Install applications.
• Administer and manage user accounts and permissions (Active Directory/Office 365/Azure AD/Google Workspace/Google Classroom).
• Provide support for printers, both hardware and software.
• Configure devices such as laptops, mobile phones, and tablets.
• Manage mobile device configurations in Jamf or InTune.
• Support connectivity and hardware over multiple sites, both on site and remotely.
• Support of cloud telephone systems and ensure a smooth operation.
• Support networking equipment such as routers and switches (Cisco Meraki & Unifi).

In addition;

Attend meetings and team events as required.

• Participate in an annual performance review program.
• Work in accordance with all company policies and procedures, especially those relating to Child Protection and Safeguarding, maintaining strict confidentiality appropriate to the role.
• Be familiar with Health and Safety issues related to IT equipment use and report any concerns to the Line Manager.
• Observe the company's Health and Safety policies relating to the working environment and building security, reporting any issues promptly.
• Adhere to Data Protection regulations, maintaining strict confidentiality.
• Promote and practice equal opportunities, working positively towards anti-discriminatory and anti-racist practices.
• Demonstrate a willingness to learn and develop personal skills through ongoing training provided by the company or externally, subject to company approval and agreement with the Line Manager.

You will have:

Technical skills :

• Experience with server environments (Windows) (essential)
• Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure/Google Workspace) (essential)
• Experience with cloud-based solutions (Microsoft 365/Google) (essential)
• Understanding of network technologies (Cisco Meraki, Smoothwall, LAN/WAN) (essential)
• Understanding of Jamf and/or Microsoft Intune (essential)
• Ability to troubleshoot application issues and perform scripting (essential)
• Knowledge of IT security and compliance (essential)
• Experience in troubleshooting and supporting hardware and software for various devices (essential)
• Understanding of virtualization (preferred)
• Experience with VOIP/Telephony solutions (Uboss) (preferred)
• Knowledge of network management tools (preferred)
• Understanding of network technologies (Cisco Meraki, Smoothwall, LAN/WAN) (preferred)

Experience and Skills:

• 3 to 5 years’ experience in 2 nd /3 rd line support role within a technical support desk or MSP (essential)
• Holds or is working towards a professional qualification in IT or a related degree (preferred)
• Strong knowledge of desktop and server platforms (essential)
• Proven experience operating in an ITIL framework (essential)
• Strong understanding of IT infrastructure and technical diagnostic skills (essential)
• Proven experience in knowledge sharing and creating knowledge base articles (essential)
• Broad technical knowledge of PCs/peripherals and their architecture (essential)
• Strong working knowledge of current software packages and operating systems (essential)
• Experience with service desk products (essential)
• Ability to manage site relationships and act as a first point of contact
• Attention to detail, ability to follow processes, and take ownership of tasks or issues
• Excellent communication, organisational and interpersonal skills
• Ability to learn, prioritize workload, and meet tight deadlines
• Ability to work on own initiative, tackle tasks proactively, address and resolve problems methodically
• Ability to diagnose faults in the hardware/software/operating systems
• Contributes to and supports team collaboration
• Ability to work well with challenging customers and under pressure

The post holder will be expected to travel to schools and office locations in the UK when required.

The post holder will be expected to do training and keep professional qualifications up to date and relevant to the post.

Why Join us?

By joining our central teams, you’ll help shape strategy, provide expert support, and drive continuous improvement across a growing organisation renowned for quality, impact, and innovation. We value collaboration, professionalism, and creativity, offering the opportunity to influence change at scale while staying true to our core values.

• Life Assurance
• Pension scheme with flexible contribution options
• “Your Wellbeing Matters” – mental and physical health support
• Family Growth Support, including enhanced maternity and paternity leave
• Flexible benefits via Vista, including discounts, Cycle to Work, Electric Car Scheme, critical illness cover, and more

We are committed to safeguarding and promoting the welfare of children and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are an Equal Opportunities Employer.

We reserve the right to close the vacancy early if a high volume of suitable applications is received. OFG Education is committed to a fair, thorough, and efficient recruitment process in line with Keeping Children Safe in Education. While we aim to keep applicants informed, we do not accept liability for any loss of earnings or costs incurred due to delays or changes in compliance processes. All stages are subject to safeguarding checks and statutory requirements, which may affect timescales.

Wherever you work – whether in a city location or one of our more rural settings – you’ll be part of one dynamic family, aiming high and dreaming big, and helping the people we work with achieve their own personal goals

Hours: 37.5 Hours per Week, Monday to Friday

Salary: Up to £42,500 per annum (depending on experience)

Hours: 37.5 hours per week, Monday to Friday

Hours: 37.5 hours per week, Monday to Friday

With amazing teams working across our family of brands – Acorn Education, Options Autism, Momenta Connect and Blenheim Schools– we offer a huge range of exciting career opportunities.Take a closer look and discover how fulfilling your career could be.

Meeting the social and emotional needs of pupils who have faced trauma or adversity, equipping them for life’s important steps.

Supporting autistic pupils to value their uniqueness and access the world in their own way.

At Momenta Connect we support young people to overcome barriers and engage with education.

We are committed to enabling outstanding futures for all children through a portfolio of inclusive, high-quality independent and international schools.