IT Support Technician

TieTalent; City of Edinburgh; Hybrid; GBP 31,000; Full time

Job summary

Join a well-established professional services firm as an IT Support Technician in Edinburgh. This hybrid role offers a competitive salary and excellent benefits while supporting a dynamic business. You'll be part of a small IT team, responsible for delivering robust support across first and second line queries. Ideal candidates will have at least 3 years of experience, a strong knowledge of Microsoft 365, and the ability to troubleshoot hardware and networks. If you're ready for your next challenge in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Minimum 3 years of experience in a similar IT support role.
• Strong working knowledge of Microsoft 365 and Windows 10/11.

Responsibilities

• Provide first and second line support to internal users across multiple sites.
• Administer Microsoft 365, including user management and application support.
• Maintain and troubleshoot hardware, networks, and security systems.

Skills

IT Support

Microsoft 365

Windows 10/11

Active Directory

Network Support

Backup/Antivirus Tools

Job description

About

IT Support Technician – Hybrid Edinburgh | Up to £31,000 + Excellent Benefits

Are you an experienced IT Support Technician looking for your next challenge? This is a fantastic opportunity to join a well-established professional services firm based in Edinburgh. Offering a salary of up to £31,000, hybrid working, and an excellent benefits package, this role supports a dynamic business with multiple offices across Scotland. You'll join a small IT team and be responsible for delivering robust support across both first and second line queries, while contributing to the improvement of IT services company-wide.

Duties & Responsibilities

1. Provide first and second line support to internal users across multiple sites.
2. Administer Microsoft 365, including user management and application support.
3. Maintain and troubleshoot hardware, networks, and security systems.
4. Support remote access technologies and mobile device management.
5. Assist with the deployment of new systems and software upgrades.

What Experience Is Required

Minimum 3 years of experience in a similar IT support role.

Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory.

Experience supporting networks, servers, and backup/antivirus tools.

Location based in Edinburgh, this role is easily commutable from Livingston, Bathgate, Musselburgh, Dalkeith, and Falkirk. A driving licence and access to a car are essential due to occasional travel between offices.

How to Apply

Please apply with your CV sent in confidence to Giselle Whitton at CV Screen. All applications will be handled with strict confidentiality.

Alternate Job Titles

• IT Support Analyst
• 2nd Line Support Technician
• Desktop Support Engineer
• IT Systems Support Specialist

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Nice-to-have skills

• Active Directory
• Edinburgh, Scotland

Work experience

• Desktop Support
• Systems Administrator

Languages

• English