IT Support Technician

National Fostering Group; Bolton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

27 days holiday + increasing to 32

Generous salary sacrifice pension

Enhanced family leave

Employee Assistance Programme

Life Assurance

Health and well-being benefits

Salary sacrifice Eco Car Scheme

Job summary

National Fostering Group is seeking an IT Support Technician to manage and resolve service desk incidents, problems and requests across the business. Initial focus on telephone-based support with remote tools, followed by broader responsibilities as skills develop.

Full on-the-job training is provided; prior experience is desirable but not essential, with opportunities to grow technical knowledge in Active Directory, MDM, printers and telephony systems.

Qualifications

• Excellent customer service and communication skills.
• Ability to diagnose hardware, software and operating system issues.
• On-the-job training provided; previous experience is desirable but not essential.

Responsibilities

• Provide telephone-based and remote support to staff across the business.
• Investigate, resolve incidents, problems and requests using ConnectWise Automate.
• Escalate complex issues and document resolutions for future reference.

Skills

Customer service

Communication

Attention to detail

Organised

Problem solving

Hardware issues

Independent work

Teamwork

Adaptable

Tools

Windows

Microsoft 365

Networking basics

Job description

As an IT Support Technician, you will manage, investigate and resolve service desk incidents, problems and requests across the business. You'll provide technical support, deliver effective solutions, escal…

This is a varied, fast-paced role offering excellent opportunities to develop your technical skills within a complex organisation. While previous experience is desirable, it's not essential-we provide full on-the-job training.

Initially, the role will focus primarily on telephone-based support, using remote management tools such as ConnectWise Automate.

Who We’re Looking For

We're looking for a motivated problem-solver who enjoys helping colleagues, delivering excellent customer service, and developing their technical skills.

In return, we’ll provide training in Active Directory, MDM, printers, telephony systems, file permissions and application configuration.

Essential

• Strong customer service and communication skills
• Excellent attention to detail, with the ability to follow processes and take ownership of issues
• Well organised, with the ability to prioritise workloads and meet deadlines
• Proactive approach to problem-solving and service delivery
• Ability to diagnose hardware, software and operating system issues
• Able to work independently and collaboratively within a team
• Comfortable working with challenging customers and in a fast-paced environment
• Professional, friendly and adaptable, with a positive attitude and willingness to learn

Desirable

• Familiarity with Microsoft Windows and Microsoft Office
• Awareness of ITIL principles
• Some experience troubleshooting Windows, Microsoft 365 or basic networking issues
• Basic understanding of IT hardware and software

About National Fostering Group

Its official, we have been rated as a Great Place to Work 2025!

88% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK based company! Please read more about why our employees love working here: Working at National Fostering Group | Great Place to Work® UK

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 2,500 foster carers.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either ‘Outstanding’ or ‘Good’ which we are extremely proud of.

But what else is in it for you? Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• 27 days holiday, increasing with service up to 32 days + buy/sell scheme + bank holidays
• Generous salary sacrifice pension scheme
• Enhanced family leave (subject to qualifying criteria)
• Employee Assistance Programme
• Life Assurance
• A wide range of health, wellbeing, and insurance benefits
• 100's of discount options
• Salary sacrifice Eco Car Scheme and Cycle Scheme
• Tech benefit

And that’s not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer.