IT Support Technician

JR United Kingdom; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading services provider is seeking an IT Support Technician to act as an escalation point for technical issues. The role involves managing tickets, diagnosing desktop issues, and aligning with established procedures in a Windows 11/O365 environment. Candidates should have experience in a customer-related industry and possess strong communication skills.

Qualifications

• Previous experience in a desk-side environment.
• Excellent communication and time management skills.
• Understanding of ITIL best practices.

Responsibilities

• Align with customer procedures in a Windows 11/O365 environment.
• Manage open tickets with timely updates.
• Diagnose and resolve routine desktop issues.

Skills

Communication

Time Management

ITIL Best Practices

Job description

Social network you want to login/join with:

We’re recruiting on behalf of a Services Provider to assist with the search for an IT Support Technician, who will act as an escalation point for technical issues.

As an IT Support Technician, your responsibilities will include:

1. Aligning with established customer procedures within a Windows 11/O365 environment.
2. Proactively managing open tickets by providing consistent and timely status updates.
3. Diagnosing and resolving routine desktop issues promptly to support business operations.

Proven skills and experience necessary for success in this role include:

1. Previous experience working in a desk-side environment within a customer-related industry.
2. Excellent communication and time management skills.
3. An understanding of ITIL best practices.

Further information is available upon application.