IT Support Technician

TieTalent; Blackburn; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading Services Provider is seeking an IT Support Technician for a permanent role based in Blackburn. The ideal candidate will be responsible for managing technical issues, providing desk-side support in a Windows 11/O365 setting, and ensuring excellent customer engagement through effective communication. Candidates should have prior experience in similar roles and a good understanding of ITIL practices.

Qualifications

• Previous experience in a desk-side environment.
• Excellent communication and timekeeping skills.
• Understanding of ITIL best practices.

Responsibilities

• Align with established customer procedures in a Windows 11/O365 environment.
• Manage open tickets with consistent updates.
• Diagnose and resolve routine desktop issues.

Skills

Communication

Timekeeping

Understanding of ITIL

Job description

About

IT Support Technician - Permanent role

Location: On-site in Blackburn Office

Salary: £27k - £30k

Job Description

We're recruiting on behalf of a Services Provider to find an IT Support Technician who will act as an escalation point for technical issues.

As an IT Support Technician, your responsibilities will include:

• Aligning with established customer procedures within a Windows 11/O365 environment.
• Proactively managing open tickets with consistent and timely updates.
• Diagnosing and resolving routine desktop issues to support business operations.

Required Skills and Experience

• Previous experience working in a desk-side environment within a customer-related industry.
• Excellent communication and timekeeping skills.
• Understanding of ITIL best practices.

Additional Information

Further details available upon application.

ECS Recruitment Group Ltd is acting as an Employment Agency for this vacancy.

Nice-to-have Skills

• ITIL

Location

Blackburn, Scotland

Work Experience

• Desktop Support

Languages

• English