IT Support Technician

Digital Waffle; Belfast; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading managed IT and cybersecurity services provider is seeking a skilled Support Technician to join their dynamic team. This role offers the chance to work in a supportive environment, with opportunities for growth and development. Key responsibilities include installing hardware, troubleshooting systems, and providing exceptional customer support. The company values its employees and offers various perks, including training support and health coverage.

Benefits

End-of-Year Bonuses

Training & Certification Support

Mileage Reimbursement

Health Coverage

Birthday Leave

Death-in-Service Cover

Qualifications

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows environments and networking.

Responsibilities

• Installing and configuring hardware/software on-site and remotely.
• Supporting and troubleshooting Windows servers and desktops.
• Delivering first-class customer support remotely and face-to-face.

Skills

Communication

Customer Service

Troubleshooting

Tools

Microsoft 365

Azure

Intune

SharePoint

Hyper-V

VMware

Job description

This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Digital Waffle

IT & Infrastructure Recruitment Consultant

Location: Omagh (hybrid working available)

The Role

A leading managed IT and cybersecurity services provider is seeking a skilled and motivated Support Technician to join their dynamic technical team. This is a fantastic opportunity for someone with hands-on IT experience who’s looking to grow their career in a supportive, forward-thinking environment.

• End-of-Year Bonuses – Company-wide and performance-based.
• Training & Certification Support – Stay ahead of industry trends.
• Mileage Reimbursement – 33p per mile for travel.
• Health Coverage – Access to a health plan.
• Hybrid working options, with flexibility when needed.
• Company-wide rewards scheme and generous annual bonus structure.
• Additional perks including birthday leave, health insurance, and death-in-service cover.
• Join a company that truly invests in your development — training provided and encouraged.

Key Responsibilities:

• Installing and configuring hardware/software on-site and remotely for a diverse client base.
• Supporting and troubleshooting Windows servers (2016/2019/2022), desktops (Windows 10/11), and virtual environments (Hyper-V, VMware).
• Deploying and managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services.
• Implementing and supporting cutting-edge cybersecurity tools and network security systems.
• Delivering first-class customer support both remotely and face-to-face.
• Contributing to project planning, design, and technical documentation.

Key Requirements:

• 3+ years of experience in IT support or systems administration.
• Strong knowledge of Windows environments, networking, virtualization, and cloud platforms.
• Proven ability to install, configure, and troubleshoot cybersecurity products.
• Excellent communication and customer service skills.
• Full driving license with access to a vehicle (mileage reimbursed for site visits).

This is your chance to be part of a growing team with a strong reputation and a genuine commitment to its people and clients.

Interested in learning more or ready to apply?

Apply directly or send your CV to [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support, IT Services and IT Consulting, and IT System Operations and Maintenance

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