IT Support Technician

FinTrU; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job description

Working closely with our Investment Bank clients, FinTrU designs technology-enabled solutions to help them meet their regulatory obligations.

Employing over 1,400 people across our UK, EU and US offices, we empower our people to drive innovative solutions within financial services, making a positive contribution to global clients and local communities.

We have always considered ourselves to have a fundamental social purpose to create high-quality professional employment globally.

Overview of Role

As an IT Support Technician in the End User Technology team, you will be the first point of contact for end users who need assistance, and you will help build a robust working environment using the latest Microsoft technologies. The successful applicant will join a dedicated team and will have an opportunity to grow within one of Europe’s fastest growing companies.

As this role is focused on technical support, we will require office presence in our Belfast offices. Hybrid working may be available depending on cover within the team.

Primary responsibilities include:

1. Resolve incidents in-line with our defined Incident Management practice.
2. Providing on-site support.
3. Providing technical assistance to users (primarily on Microsoft on-premises and cloud technologies).
4. Undertake project work to improve the End User Technology function.
5. User Account creation & maintenance.
6. Device management using MS Autopilot & Endpoint Manager.
7. Provide on-call support.

Experience & Skills:

1. Over 2 years’ experience in a similar role.
2. Experience with Microsoft technologies such as Azure, Endpoint Manager (Intune), Exchange, SharePoint, Teams – certification advantageous.
3. An understanding of key ITIL and Service Management practices such as Request Fulfilment, Asset Management, Incident, Change & Problem Management.
4. An ability to manage assigned daily tasks through to completion.
5. Excellent verbal and written communication skills.

We reserve the right to alter or amend the shortlisting criteria at any time during the process.

At FinTrU, we are first and foremost passionate about our people and we recognise that the company is driven by our employees who live the company values and demonstrate ambition in abundance coupled with humility. In order to continue to attract, develop and retain the very people that make up our DNA we are committed to investing in supporting you to fuel your continuous professional development journey.

Employment Type: Full Time

Duration: Permanent

Benefits:

• Hybrid working model [opportunity to avail of WFH furniture for your home office]
• Industry-leading, family-focused initiatives
• Progressive health & wellbeing policies
• Industry-leading learning & development strategy
• Diverse and inclusive social and cultural calendar
• Company-funded Christmas and summer parties
• Innovative sabbatical policies, including ‘FinTrU Unplugged’ [a 4-week paid sabbatical]

Compensation Summary:

• Annual salary review
• Discretionary performance-related bonus scheme