IT Support Technician

bpha; Bedford; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading manufacturer in Solihull is seeking an IT Support Technician to deliver technical support across the organization. The ideal candidate will have experience in troubleshooting hardware and software, along with a solid understanding of networking concepts. This role offers up to £32,000 per annum, flexible working hours, and a range of competitive benefits including a holiday bonus, medical insurance, and annual pay reviews.

Benefits

Holiday bonus of £500

Bonus scheme

Private medical insurance

Competitive pension scheme

25 days holiday

Employee discount scheme

Cycle to work scheme

Free parking

Qualifications

• Experience within an IT team and troubleshooting hardware and software.
• Solid understanding of networking concepts.
• Experience delivering technical support from non-technical to knowledgeable users.

Responsibilities

• Delivering 1st through to 3rd line support to users.
• Escalate calls and liaise with third party support.
• Installation and configuration of IT equipment.
• Managing and supporting hardware and software systems.
• Troubleshooting technical issues efficiently.
• Supporting wired and wireless networks.
• Ensuring software licensing is up to date.

Skills

Troubleshooting

Networking concepts

Technical support

Job description

Overview

IT Support Technician - needed for our Solihull Site.

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then join our Whale Family!

Location and Salary

Solihull, Birmingham

Up to £32,000 per annum dependent on experience

Responsibilities

• Delivering 1st through to 3rd line level of support to users across Whale assisting via telephone, electronically or in person
• Escalate calls to and liaise with third party support providers/suppliers to resolve issues
• Installation and configuration of IT equipment
• Managing and supporting hardware and software systems both onsite and remote
• Troubleshooting technical issues efficiently and effectively
• Supporting wired and wireless networks
• Ensuring software licensing is up to date & maintain the IT asset register
• Working with other IT team members to ensure systems are secure from cyber threats

This role will be 39.5 hours per week and the hours of work are Monday to Thursday, 7.30am - 4pm and Friday, 7.30am – 3.30pm.

Requirements / Qualifications

• Experience within an IT team and troubleshooting hardware and software
• Solid understanding of networking concepts
• Experience delivering technical support from non-technical end users through to knowledgeable IT end users

Benefits

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
• £500 Referral Scheme
• Death in service for employees
• Employee assistance programme – wellbeing and financial advice and support
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Free parking