IT Support Technician

BMT; Bath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Medical Insurance

Enhanced Pension

26 days annual leave

Holiday trading

Professional subscriptions

Job summary

BMT is seeking an IT Support Technician to join our IT team in the Bath (UK) area, with flexible/hybrid working options and occasional travel to customer sites. This permanent role focuses on delivering high-quality technical support and maintaining secure, reliable IT services.

You will handle incidents and service requests within an ITIL-aligned environment, support Microsoft-based environments, and contribute to knowledge sharing while upholding UKMOD security expectations.

Qualifications

• Experience providing IT support for Microsoft-based environments.
• Familiarity with ITIL-aligned incident and change management.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Respond to incidents and service requests with timely resolutions.
• Support incident, problem and change management processes.
• Assist with routine system maintenance and deployments.
• Create and maintain internal documentation and FAQs.
• Communicate technical information clearly to non-technical users.

Skills

IT support

Customer service

ITIL knowledge

Microsoft environments

Networking basics

Tools

Active Directory

Windows Server

ITSM systems

Job description

IT Support Technician

Department: IT

Employment Type: Full Time

Location: UK - Bath

Reporting To: Naomi Eastman

Description

Job Title: IT Support Technician

Contract Type: Permanent

Security Check (SC) Clearance Required: Please note that this role requires Security Check (SC) clearance. To be eligible for SC clearance, applicants will typically need to have resided in the UK continuously for the last five years and be able to satisfy the relevant UK Government security vetting requirements.

Security Clearance Process: As part of the recruitment process, successful candidates will be required to undergo security clearance checks in line with UK Government and Ministry of Defence (MOD) requirements. Please be aware that factors such as nationality, residency history, and personal circumstances may be considered as part of the vetting process.

Location: In terms of location, this role will be based out of either our Bath office (preferred) or our Fareham office and we are happy to explore flexible and hybrid working arrangements. Please note that travel to customer sites or to attend meetings will be required.

About BMT

BMT is dedicated to solving some of the most important engineering challenges of our time. Our people use their technical excellence to deliver practical, meaningful solutions that make a real difference.

We are committed to building a safer, more efficient, and more sustainable future. Diversity, equity, and inclusion are central to our mission, shaping our culture and supporting our purpose. Learn more about us at www.bmt.org.

Why Work for Us?

Joining BMT means joining a company that invests in you. As an Employee Benefit Trust (EBT) organisation, we're independent and free from external shareholders - allowing us to reinvest in our people and make decisions that support long-term success.

You’ll have access to a wide range of benefits that support your health, family life, financial wellbeing, and personal development, including:

• Private Medical Insurance (including family cover)
• Enhanced Pension
• 18 weeks' enhanced maternity pay (after 1 year's service)
• Family-friendly policies
• Inclusive and supportive culture
• Annual Wellbeing Fund for hobbies and personal interests
• 26 days' annual leave plus bank holidays
• Holiday trading
• Retail and lifestyle discounts
• Professional subscriptions paid

About The Role

As an IT Support Technician, you will play a key role in delivering high-quality technical support and ensuring the smooth operation of our IT services. Acting as a first point of contact for users, you will respond to incidents and service requests, providing timely resolutions while maintaining excellent customer service. Working within an ITIL-aligned environment, you will support incident, problem and change management processes, escalating complex issues where required and collaborating with experienced colleagues to resolve technical challenges.

You will contribute to the continuous improvement of IT services by identifying recurring issues, supporting root cause analysis activities, and helping to enhance support processes and documentation. The role also includes assisting with routine system maintenance, equipment checks, updates and deployments to ensure our technology remains reliable and secure.

Working closely with colleagues across the business, you will communicate technical information clearly to non-technical users, maintain accurate records within service management systems, and support compliance with organisational security policies. You will also contribute to knowledge sharing through the development of internal documentation, FAQs and best practice guidance, helping to build a culture of continuous learning and service excellence.

About You

You are a customer-focused IT professional with a passion for delivering reliable technical support and helping users get the most from technology. You have a solid understanding of IT hardware, software and networking fundamentals, with experience supporting Microsoft-based environments and troubleshooting a range of technical issues.

You are able to communicate technical concepts clearly and confidently to both technical and non-technical audiences, building strong relationships and providing excellent customer service. With an awareness of ITIL principles, you contribute to service improvement initiatives through problem-solving, root cause analysis and process optimisation.

You are comfortable working collaboratively across teams, supporting system upgrades, maintaining secure and compliant IT services, and adapting to changing business needs. A basic understanding of IT operations, cyber security, and compliance requirements, including familiarity with UK MOD security environments, would be advantageous.

Most importantly, you are a proactive and dependable team player who enjoys sharing knowledge, supporting colleagues, and continuously developing your skills. You take pride in delivering high-quality outcomes and contributing to a culture of operational excellence, continuous improvement and outstanding customer service.