IT Support Technician

Aztech IT Solutions; Aberdeen City; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading IT solutions company is looking for an IT Support Technician based in Aberdeen. The role involves providing exceptional customer service and technical support, resolving incidents, and maintaining service standards. Candidates should have 1-2 years of hands-on experience in IT support, with proficiency in Office 365 and Windows Server.

Benefits

24 Days Holiday

Excellent training/development opportunities

Perkbox benefits

Paid company nights out

AXA Health Cash Plan

Qualifications

• 1-2 years experience providing IT support.
• Clear communicator with strong troubleshooting skills.

Responsibilities

• Deliver remote and deskside IT support.
• Log and manage support tickets throughout lifecycle.
• Ensure client SLAs are consistently met.

Skills

Customer service

Problem-solving

Communication

Documentation skills

Tools

Office 365

Windows Server

Active Directory

Windows 10

PC & Server hardware

Job description

About The Role

AztechITare seeking a customer focused, experienced, IT Support Technician to join our Service Delivery Team and based at our client sitein Aberdeen.

AztechIT has grown from strength to strength since 2006 and was recently recognised in Britain's Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.

Thesuccessful IT Support Technician will be part of our first responseteamand will ensure that our customer receives an excellent and consistent service experience.

You will be an IT Support Technician, that is a natural problem solver with the capacity to work in a fast-pacedenvironment Itis essential to have a passion for technology and provide outstanding customer service.

Key Responsibilities

• Providing efficient and effective customer service to end users and otherstakeholders providing remote and desk side support
• Acting as the first point of contact for technical service requests
• Logging and maintaining support issues detail throughout a service ticket lifecycle
• Responding appropriately to more complex problems through escalation
• Prioritisation and management of workload to ensure client SLAs are met
• Supplying a high standard of customer service in line withAztechIT’s standards
• Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s
• Delivering against our KPI’s
• Workin accordance with company values, policies, procedures and standards
  
  

Skills / Attributes Required

• 1-2 years demonstrableexperience providing IT support for internal IT users both remotelyanddeskside
• Previous experiencewith office move / relocations
• Clear and confident communicator at all levels and abilities
• A proven problemsolver and good asset management
• Able to deliver and troubleshoot complex technical solutions
• Strong communication and documentation skills
  
  

Essential Technical Experience

• Office 365
• WindowsServer
• Active Directory
• Windows 10
• PC& Serverhardware (Mounting and racking servers)
  
  

Desired

• AZ-900
• Microsoft 365 Certified: Fundamentals
• CCNA
  
  

Package Details

• Salary is up to £32k p and this is depending on your experience and accreditations
• 24Days Holiday - Increasing with 3 years+ service
• The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role
• Permanently based at Aztech IT's client's site in Aberdeen city centre, Monday to Friday
  
  

Employee Benefits

• Excellent training/development opportunities – The Aztech Academy
• Perkbox - Hundreds of different perks delivered to your mailbox weekly
• Paid for Company nights out
• AXA Health Cash Plan
  
  

Please do not apply if you do not have the relevant working rights for the UK in place as we cannot sponsor visas.

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