1st Line Support Technician

TipTopJob; Exeter; Remote; GBP 29,000; Full time

Job summary

A leading company is seeking a 1st Line Support Technician to deliver remote support to business clients, with occasional travel required. Responsibilities include resolving issues, maintaining communication, and contributing to the internal knowledge base. This role offers competitive salary and various benefits, presenting a unique opportunity for career development.

Benefits

Mileage paid

Bank holiday time and a half pay

Pension

Training and progression opportunities

Relaxed Dress Code

Private Medical Cover

Qualifications

• At least 1 year of experience in IT support or helpdesk environment.
• Solid understanding of Windows desktop and basic Windows Server functionality.
• Familiarity with Microsoft 365 admin tools.

Responsibilities

• Deliver first-line technical assistance via phone, email, and remote tools.
• Monitor and uphold service levels, ensuring timely ticket resolution.
• Accurately log and track support cases using internal systems.

Skills

Communication

Troubleshooting

Attention to detail

Job description

1st Line Supprt Technician : up to GBP29,000

I am seeking a 1st line Support Technician to work remotely while occasionaly visiting client sites in the southwest region.

The right 1st line Support Technician will be a part of the IT team,you will serve as the initial point of contact for Business clients seeking technical support. In this key role, youll be responsible for providing prompt, professional, and efficient assistance:either resolving issues directly or escalating them when necessary to ensure swift resolution.

Benefits Of This Role Include

• Salary up to GBP29,000
• Mileage paid
• Bank holiday time and a half pay
• Pension
• Training and progression opportunities
• Relaxed Dress Code
• Private Medical Cover
  
  

Key Responsibilities

• Deliver first:line technical assistance via phone, email, and remote tools
• Monitor and uphold service levels, ensuring timely ticket resolution
• Travel to client sites when necessary to provide in:person support
• Accurately log and track support cases using internal systems
• Diagnose and resolve common issues with hardware, software, and connectivity
• Escalate more complex matters to second: or third:tier support
• Adhere to internal procedures for case updates and documentation
• Maintain and contribute to internal knowledge base and documentation standards
• Prioritise clear, professional communication with clients at all times
• Handle user onboarding/offboarding and initial system setups
• Act on alerts and system notifications before they develop into larger problems
• Routinely check system backups and escalate unresolved failures
  
  

What Were Looking For

Essential

• At least 1 year of experience in IT support or helpdesk environment
• Solid understanding of Windows desktop and basic Windows Server functionality
• Familiarity with Microsoft 365 admin tools (Exchange, SharePoint, Teams)
• Working knowledge of core networking concepts (e.g., DNS, DHCP, TCP/IP)
• Excellent communication, both written and verbal
• Ability to juggle multiple support tickets and remain calm under pressure
• Strong troubleshooting mindset with good attention to detail
• Valid UK driving licence and access to a vehicle
• Capable of working independently and travelling when needed
  
  

Desirable

• Background in a multi:client or MSP setting
• Experience with ticket management platforms
• Exposure to monitoring and management tools
• Awareness of AD, Entra ID, and basic Group Policy functions
• Certifications such as CompTIA A+ or Microsoft Fundamentals
• VOIP experience (preferably 3CX or equivalent systems)
  
  

This is an excellent role with a fantastic client:apply today to avoid missing out

If you are interested in this position please click apply.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.