IT Support Technician

Aztechit; Aberdeen City; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to enhance their Service Delivery Team in Aberdeen. This role is perfect for a customer-focused individual with a passion for technology and problem-solving. You will be responsible for providing top-notch support to end users, managing technical requests, and ensuring a seamless service experience. With a commitment to excellence, you will thrive in a dynamic environment that values teamwork and employee growth. Join a company that invests in your development and offers a range of benefits, including training opportunities and health plans.

Benefits

Training and Development Opportunities

Perkbox Benefits

Company Nights Out

AXA Health Cash Plan

24 Days Holiday

Qualifications

• 1-2 years of IT support experience for internal users.
• Proven problem-solving abilities and strong documentation skills.

Responsibilities

• Providing efficient customer service to end users and stakeholders.
• Logging and maintaining support issues throughout the ticket lifecycle.

Skills

IT Support Experience

Problem Solving

Communication Skills

Asset Management

Education

AZ-900 Certification

Microsoft 365 Certified: Fundamentals

CCNA Certification

Tools

Office 365

Windows Server

Active Directory

Windows 10

PC & Server Hardware

Job description

AztechIT are seeking a customer-focused, experienced IT Support Technician to join our Service Delivery Team, based at our client site in Aberdeen.

AztechIT has grown since 2006 and was recently recognized in Britain's Best 50 Managed IT companies. We pride ourselves on team ethos and an employee-centric environment.

The successful IT Support Technician will be part of our first response team, ensuring our customers receive excellent and consistent service.

You will be a natural problem solver, capable of working in a fast-paced environment. A passion for technology and outstanding customer service are essential.

Key responsibilities

• Providing efficient customer service to end users and stakeholders, supporting remotely and on-site.
• Acting as the first point of contact for technical service requests.
• Logging and maintaining support issues throughout the ticket lifecycle.
• Responding to complex problems through escalation.
• Managing workload to meet SLAs.
• Delivering high standards of customer service per AztechIT’s standards.
• Owning, managing, and resolving incidents, requests, and change requests in line with SLAs.
• Meeting KPIs.
• Working in accordance with company values, policies, procedures, and standards.

Skills / Attributes Required

• 1-2 years of experience providing IT support for internal users, remotely and on-site.
• Experience with office moves/relocations.
• Clear and confident communication skills.
• Proven problem-solving abilities and good asset management.
• Ability to troubleshoot complex technical solutions.
• Strong documentation skills.

Essential Technical Experience

• Office 365
• Windows Server
• Active Directory
• Windows 10
• PC & Server hardware (mounting and racking servers)

Desired Certifications

• AZ-900
• Microsoft 365 Certified: Fundamentals
• CCNA

Package Details

• Salary up to £32k, depending on experience and qualifications.
• 24 days holiday, increasing with service.
• 37.5 hours per week; flexibility required for additional hours.
• Based permanently at our client site in Aberdeen city centre, Monday to Friday.

Employee Benefits

• Training and development opportunities via The Aztech Academy.
• Perkbox benefits.
• Company nights out.
• AXA Health Cash Plan.

Additional Notes

Please do not apply if you lack the relevant UK work rights, as we cannot sponsor visas.

Do you have previous experience working on an IT support/helpdesk?

Do you have 2nd line troubleshooting experience with Microsoft technologies (Windows 10, Office 365)?

What UK work rights do you hold? (We cannot sponsor visas.)