IT Support Team Leader

SF Partners; Birmingham; Presencial; GBP 36.000 - 44.000; Jornada completa

Descripción de la vacante

SF Technology is partnering with a distribution business in Birmingham to hire an IT Support Team Leader. You’ll provide hands-on IT support, help complete the Microsoft Intune implementation and lead the IT support team.

This could suit an experienced engineer stepping into a first leadership role. You will support Windows devices, Microsoft 365, Azure services, backups, IT security, and coordinate with external suppliers while mentoring a junior teammate.

Formación

• Hands-on IT support experience in a business environment.
• Experience implementing and supporting Microsoft 365 and Intune.

Responsabilidades

• Provide desktop support across Windows devices and Microsoft 365.
• Lead ongoing Intune implementation and device management.

Conocimientos

IT Support

Intune

Windows 365

Azure

Descripción del empleo

IT Support Team Leader

Up to £40,000 - Birmingham - Onsite

SF Technology is partnering with a distribution business looking to hire an IT Support Team Leader.

You’ll provide hands on IT support, help complete the Microsoft Intune implementation and take on responsibility for coordinating and developing the support team. This could suit an experienced support engineer ready to step into their first leadership role.

What you’ll be doing

• Providing desktop support across Windows devices and Microsoft 365
• Leading ongoing Intune implementation and device management
• Supporting Azure services, patching, backups and IT security
• Troubleshooting network issues and working with external suppliers
• Supporting business users with ERP system queries
• Improving documentation, mentoring colleagues and helping recruit a junior team member

What we’re looking for

• Strong hands on IT support experience
• Practical experience implementing and supporting Microsoft 365 and Intune
• Confidence configuring and troubleshooting Windows PCs and laptops
• An understanding of networking, firewalls, switches and IT security
• Clear communication and the ability to support colleagues across office and warehouse teams
• ERP support experience, relevant Microsoft certifications or experience in a distribution environment would be beneficial. Previous management experience is not essential.