IT Technical Support Team Leader

Berkeley Square IT Ltd; Oxford; On-site; GBP 45,000 - 55,000; Full time

Job summary

Berkeley Square IT Ltd in Oxfordshire is seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations. You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments.

Location: Oxfordshire – 4 days per week in the office.

Qualifications

• Experience leading and developing a 2nd Line IT Support team.
• Strong Windows/AD/M365/Intune/Azure knowledge and hands-on troubleshooting.
• Familiar with Exchange, PowerShell, networking and virtualization technologies.
• Understanding of ITIL processes including Incident, Change and Release Management.

Responsibilities

• Lead and develop a 2nd Line IT Support team and manage workload and escalations.
• Drive service improvements and define standard operating procedures.
• Ensure robust incident management and maintain high support standards.
• Provide technical expertise across on-premise and cloud infrastructure and document processes.

Skills

Windows Server

Active Directory

Microsoft 365

Intune

Azure

Exchange

PowerShell

Networking

VMware

ITIL

Job description

IT Technical Support Team Leader - Oxfordshire - Up to £50,000

My client are seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations.

You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments.

• Experience managing and developing a 2nd Line IT Support team.
• Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure.
• Experience with Exchange, PowerShell, networking and VMware.
• Understanding of ITIL, Incident, Change and Release Management.
• Strong troubleshooting, communication and stakeholder management skills.
• A proactive approach to service improvement, automation and team development.

Location: Oxfordshire – 4 days per week in the office

Salary: £50,000 per annum