IT Support Team Lead: Hands-on & Leadership Path

Coaction Recruitment Ltd; Reading; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Bonus potential

Pension

Healthcare

Job summary

Coaction Recruitment Ltd in Reading is seeking an IT Support Team Leader to balance hands-on 1st/2nd line IT support with growing leadership responsibilities. You will report to the IT Director and help drive small projects and improvement work as the business grows.

The role offers a genuine long-term route into IT leadership, with a focus on developing strong technical and mentoring capabilities within a small internal IT team.

Qualifications

• Strong Windows 11 and Microsoft 365 experience.
• Excellent problem-solving and customer service.
• Ability to work autonomously and own issues.
• Interest in developing into IT leadership.

Responsibilities

• Provide hands-on 1st and 2nd line IT support.
• Own and resolve complex issues, guiding customers to resolution.
• Contribute to IT projects and process improvements.
• Support leadership development and mentoring within the team.

Skills

Windows 11

Microsoft 365

Azure AD / Entra ID

1st/2nd line troubleshooting

Communication

Autonomy

Leadership interest

Tools

Microsoft 365

Azure AD / Entra ID

Job description

Coaction Recruitment Ltd in Reading is seeking an IT Support Team Leader to balance hands-on 1st/2nd line IT support with growing leadership responsibilities. You will report to the IT Director and help drive small projects and improvement work as the business grows.

The role offers a genuine long-term route into IT leadership, with a focus on developing strong technical and mentoring capabilities within a small internal IT team.