IT Support Team Leader

Coaction Recruitment Ltd; Reading; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Bonus potential

Pension

Healthcare

Job summary

Coaction Recruitment Ltd in Reading is seeking an IT Support Team Leader to balance hands-on 1st/2nd line IT support with growing leadership responsibilities. You will report to the IT Director and help drive small projects and improvement work as the business grows.

The role offers a genuine long-term route into IT leadership, with a focus on developing strong technical and mentoring capabilities within a small internal IT team.

Qualifications

• Strong Windows 11 and Microsoft 365 experience.
• Excellent problem-solving and customer service.
• Ability to work autonomously and own issues.
• Interest in developing into IT leadership.

Responsibilities

• Provide hands-on 1st and 2nd line IT support.
• Own and resolve complex issues, guiding customers to resolution.
• Contribute to IT projects and process improvements.
• Support leadership development and mentoring within the team.

Skills

Windows 11

Microsoft 365

Azure AD / Entra ID

1st/2nd line troubleshooting

Communication

Autonomy

Leadership interest

Tools

Microsoft 365

Azure AD / Entra ID

Job description

IT Support Team Leader

£37,000 to £42,000 basic salary per annum plus benefits including bonus (approx. 5-10%), pension, 23 days holiday (increasing with length of service), healthcare scheme, incentives and excellent training & development plans etc.

We currently have a fantastic opportunity for an IT Support Team Leader to join an industry-leading organisation based in central Reading. Working within a small internal IT team, the IT Support Team Leader will remain hands-on across 1st and 2nd line support, taking ownership of more complex issues while also contributing to project and improvement work.

The role offers a genuine longer-term route into IT leadership. You will work closely with the IT Director, gradually taking on more responsibility with the potential to progress into management and ultimately lead the IT function as the business continues to grow.

The successful IT Support Team Leader will have strong previous IT support experience, ideally at 2nd line or senior support level, and be comfortable troubleshooting independently and administering Microsoft 365 environments. Previous leadership or mentoring experience would be beneficial, although ambitious Senior IT Support Engineers or Technicians looking to step into leadership would also be considered.

Essential skills:

• Windows 11
• Microsoft 365
• Azure AD / Entra ID
• Strong 1st and 2nd line troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work autonomously and take ownership of technical issues
• An interest in developing into team leadership and IT management

This is an excellent opportunity for an ambitious IT Support Team Leader to combine hands-on technical work with leadership responsibility, project involvement and a genuine long-term route into IT management as the organisation continues to grow.