IT Support Team Lead

Oscar Technology; England; On-site; GBP 37,000 - 45,000; Full time

Job summary

A leading Managed Service Provider in the Warwick area is seeking an IT Support Team Lead to oversee a team of skilled IT support engineers. This role focuses on service delivery, team mentorship, and technical issue resolution, with responsibilities including managing ticket queues and communicating effectively with clients. Candidates with a strong IT support background looking to advance into a management position are encouraged to apply.

Qualifications

• Experience in IT support and mentoring roles preferred.
• Strong background in technical troubleshooting and user support.
• Full UK driver's license is essential for site visits.

Responsibilities

• Lead and mentor a team of IT support engineers.
• Ensure timely resolution of technical issues and oversee service desk operations.
• Manage user accounts, permissions, and perform basic server administration.

Skills

IT support background

Team leadership

Technical troubleshooting

Client communication

Network management

Tools

Active Directory

VMware

Veeam Backup

PowerShell

Job description

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We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Warwick area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.

Key Responsibilties:

Lead and mentor a team of IT support & field engineers, providing guidance and technical expertise.

Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.

Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.

Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.

Manage user accounts and permissions using Active Directory.

Perform basic server administration tasks such as file sharing, security management, and user access control.

Support and maintain Microsoft environments, including troubleshooting and administration.

Work with virtualization technologies such as VMware and Hyper-V.

Implement and oversee backup and disaster recovery solutions.

Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions.

• Visit client sites to help with onboarding & deal with any serious issues.

Experience in a team lead/management role is not essential.. we will consider candidates who have a very strong support background and who are looking to take a step up into a lead role.

The Technology You'll Be Working With:

• Office
• Backup Technologies: Veeam Backup, Replication
• TCP/IP, DNS, WINS, DHCP
• PowerShell
• SAN (HPE)

There is a field-based element to this role, where you will be required to visit client sites to help with onboarding new customers/ deal with any escalated issues. A full UK driver's license is essential.

IT Support Team Lead - £37, - MSP - Warwick

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Created on 22/06/2025 by TN United Kingdom