IT Support Specialist – Regulated Environments (Onsite)

Vatn Systems; West of England; Sur place; GBP 49 000 - 68 000; Plein temps

Résumé du poste

Vatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers.

The IT Support Specialist II is the first point of contact for IT support across the Bristol and Tiverton facilities, owning day-to-day service desk operations, endpoint lifecycle, and IT asset inventory. This role requires independent action, sound judgment in a regulated setting, and awareness of ITAR/EAR/CMMC controls; higher-level team members should be involved for CUI or

Qualifications

• 2-3 years of experience in a help desk, desktop support, or technical support role.
• Must be a U.S. Person as defined by ITAR due to export-controlled systems.
• Working knowledge of Windows, Linux, and macOS, Microsoft 365 / Google Workspace, and basic networking.
• Experience with an MDM platform and ticketing systems.
• Strong written communication for documentation and stakeholder support.
• Ability to pass a background check appropriate to a defense contractor environment.

Responsabilités

• Serve as first point of contact for IT tickets; triage by urgency and impact.
• Resolve Tier 1/2 issues: accounts, OS, printers, network, VPN issues.
• Track queue against SLA targets; escalate as needed.
• Maintain and expand the internal knowledge base.
• Onboard/offboard: provisioning, imaging, Intune/Autopilot, Entra ID.
• Monitor MDM policy compliance and perform basic endpoint security checks.
• Own IT asset inventory end-to-end and reconcile with asset register.
• Coordinate hardware repairs and vendor RMAs.
• Maintain IT closets, cabling, and provide AV support.
• Write and maintain SOPs; keep change log for audits.

Connaissances

Help desk experience

Microsoft 365

Google Workspace

Networking basics

MDM administration

Ticketing systems

Strong written communication

Background check readiness

Formation

Associate's degree in IT or related field

Outils

Intune

Jamf

Snipe-IT

Lansweeper

Description du poste

Vatn Systems designs and manufactures attritable autonomous underwater vehicles for U.S. military and allied customers.

The IT Support Specialist II is the first point of contact for IT support across the Bristol and Tiverton facilities, owning day-to-day service desk operations, endpoint lifecycle, and IT asset inventory. This role requires independent action, sound judgment in a regulated setting, and awareness of ITAR/EAR/CMMC controls; higher-level team members should be involved for CUI or