Senior IT Support Specialist: Endpoint & Onboarding Lead

Allvue Systems; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health Coverage

Udemy membership

401K match

Year-end bonus

Flexible PTO

Donation matching

Job summary

Allvue Systems in London is seeking an IT Support Specialist IV to resolve complex end-user technology issues and improve corporate IT support services. The role covers endpoint support, device lifecycle management, user administration, onboarding, vendor coordination, and service quality improvements.

This senior resource advises colleagues, leads support-practice enhancements, and may require onsite work at Allvue locations. Willingness to travel is expected.

Qualifications

• 8+ years of end-user support and enterprise IT operations.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Ability to own and drive improvements.
• Willingness to travel to regional offices.

Responsibilities

• Own resolution of complex end-user incidents and requests.
• Manage device lifecycle, onboarding, provisioning, and imaging.
• Lead knowledge base and process improvements.
• Coordinate with vendors for hardware repairs and purchases.
• Provide onsite support at Allvue locations when required.

Skills

Independent work

Analytical thinking

Communication skills

Ownership mindset

English fluency

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft 365 / Azure

Intune

Active Directory

Windows

macOS

PowerShell

Job description

Allvue Systems in London is seeking an IT Support Specialist IV to resolve complex end-user technology issues and improve corporate IT support services. The role covers endpoint support, device lifecycle management, user administration, onboarding, vendor coordination, and service quality improvements.

This senior resource advises colleagues, leads support-practice enhancements, and may require onsite work at Allvue locations. Willingness to travel is expected.