IT Support Specialist: Windows, Mac & Networking

BCIC Swiss; United Kingdom, United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

BCIC Swiss GmbH, also known as Best Connect International Company, is seeking an IT Support Specialist to work on-site in Jersey, UK. This role involves providing first- or second-level contact for problem resolution, supporting both Windows and macOS environments.

The ideal candidate will have several years of experience in IT, a valid work permit for Jersey, and strong troubleshooting skills. Responsibilities include communicating with vendors, maintaining updates for tickets, and performing repairs on a variety of hardware.

Qualifications

• Must hold a valid work permit in Jersey, UK.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS.
• Support Apple PC users on macOS.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, and printers.
• Use diagnostic tools to troubleshoot problems.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Tools

Microsoft Office

Cisco Jabber

Job description

BCIC Swiss GmbH, also known as Best Connect International Company, is seeking an IT Support Specialist to work on-site in Jersey, UK. This role involves providing first- or second-level contact for problem resolution, supporting both Windows and macOS environments.

The ideal candidate will have several years of experience in IT, a valid work permit for Jersey, and strong troubleshooting skills. Responsibilities include communicating with vendors, maintaining updates for tickets, and performing repairs on a variety of hardware.