IT Support Specialist: Windows, Mac & Networking

BCIC Swiss; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

BCIC Swiss GmbH, also known as Best Connect International Company, is seeking an IT Support Specialist for on-site support in Jersey, UK. The candidate will provide first- and second-level support for customer issues and maintain systems including Windows and macOS.

Key responsibilities involve problem resolution and communication with third-party vendors, ensuring timely updates on issues, and performing IT equipment repairs. The position requires several years of IT experience and a valid work permit in Jersey.

Qualifications

• Must hold a valid work permit in Jersey, UK.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

BCIC Swiss GmbH, also known as Best Connect International Company, is seeking an IT Support Specialist for on-site support in Jersey, UK. The candidate will provide first- and second-level support for customer issues and maintain systems including Windows and macOS.

Key responsibilities involve problem resolution and communication with third-party vendors, ensuring timely updates on issues, and performing IT equipment repairs. The position requires several years of IT experience and a valid work permit in Jersey.