IT Support Specialist

BCIC Swiss; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist for on-site support in Lancaster, United Kingdom. The position requires strong troubleshooting skills and several years of IT experience.

Responsibilities include providing first- and second-level customer support, resolving issues, and maintaining ticketing systems while supporting both Windows and macOS environments.

Qualifications

• Valid work permit in the UK is necessary.
• Several years of experience in the IT field.

Responsibilities

• Provide contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues.
• Maintain ticket updates for reported incidents.
• Install, upgrade, and troubleshoot Windows OS and Microsoft Office.
• Support Apple PC users with basic Mac knowledge.
• Troubleshoot printers and computer hardware.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Job description

Skills Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on‑site) "IT Support Specialist" in United Kingdom.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in UK
• Several years of experience in the IT field