IT Support Specialist — Creative Studio (London)

BIG - Bjarke Ingels Group; Greater London; Sur place; GBP 27 000 - 36 000; Plein temps

Résumé du poste

BIG's London Studio is seeking an IT Assistant to join the Operations team. You will support staff, manage incidents, set up devices, and assist across IT and collaboration tools, reporting to the IT Coordinator in London while coordinating with global offices.

The role requires 1–3 years in IT within a professional office, a proactive, detail‑oriented communicator, and a willingness to learn in a fast‑paced architecture practice. Collaborative teamwork is essential.

Qualifications

• Experience providing IT support in a professional office environment.
• Strong documentation and record-keeping skills.
• Clear and concise English written and spoken communication.

Responsabilités

• Provide direct IT support to all BIG London staff in a professional and approachable manner.
• Diagnose and resolve IT incidents and service requests for the London office (software, hardware, O365, printers, etc.).
• Set up new desktops, laptops and peripherals for staff.
• Troubleshoot network and server issues and perform regular maintenance.
• Create and deploy software installations.
• Set up, maintain and troubleshoot video conferencing software and hardware.
• Document all relevant software, hardware and procedures.
• Log and manage incidents in the Service Desk system so they’re traceable.
• Take end-to-end ownership of issues and escalate when needed.
• Communicate updates to the IT Coordinator and stakeholders.
• Participate in a monthly on-call rotation to provide support during weekends.

Connaissances

IT support experience (1–3 years)

Documentation

Organization & multitasking

Proactive attitude

People-friendly communication

English communication

Description du poste

BIG's London Studio is seeking an IT Assistant to join the Operations team. You will support staff, manage incidents, set up devices, and assist across IT and collaboration tools, reporting to the IT Coordinator in London while coordinating with global offices.

The role requires 1–3 years in IT within a professional office, a proactive, detail‑oriented communicator, and a willingness to learn in a fast‑paced architecture practice. Collaborative teamwork is essential.