IT Assistant

BIG - Bjarke Ingels Group; Greater London; On-site; GBP 27,000 - 36,000; Full time

Job summary

BIG's London Studio is seeking an IT Assistant to join the Operations team. You will support staff, manage incidents, set up devices, and assist across IT and collaboration tools, reporting to the IT Coordinator in London while coordinating with global offices.

The role requires 1–3 years in IT within a professional office, a proactive, detail‑oriented communicator, and a willingness to learn in a fast‑paced architecture practice. Collaborative teamwork is essential.

Qualifications

• Experience providing IT support in a professional office environment.
• Strong documentation and record-keeping skills.
• Clear and concise English written and spoken communication.

Responsibilities

• Provide direct IT support to all BIG London staff in a professional and approachable manner.
• Diagnose and resolve IT incidents and service requests for the London office (software, hardware, O365, printers, etc.).
• Set up new desktops, laptops and peripherals for staff.
• Troubleshoot network and server issues and perform regular maintenance.
• Create and deploy software installations.
• Set up, maintain and troubleshoot video conferencing software and hardware.
• Document all relevant software, hardware and procedures.
• Log and manage incidents in the Service Desk system so they’re traceable.
• Take end-to-end ownership of issues and escalate when needed.
• Communicate updates to the IT Coordinator and stakeholders.
• Participate in a monthly on-call rotation to provide support during weekends.

Skills

IT support experience (1–3 years)

Documentation

Organization & multitasking

Proactive attitude

People-friendly communication

English communication

Job description

Job Description

IT Assistant

BIG's London Studio is currently looking for a proactive and ambitious IT Assistant to join our Operations team.

The ideal candidate must have some experience within IT support, desktop, and network troubleshooting and setup. You must have an interest in working across a broad range of technologies and the ability to troubleshoot a wide variety of issues.

You will be reporting directly to the IT Coordinator in the London office, though the role also involves working closely with the IT teams based in our Copenhagen, Barcelona and New York offices. You must be committed to working in a self-motivated and collaborative manner, with a desire to continually learn and develop within a fast-paced environment.

Primary areas of responsibility

• Provide direct IT support to all BIG London staff in a professional and approachable manner
• Identify, categorise, prioritise, diagnose and resolve service incidents and service requests for the BIG London office, including but not limited to software, hardware, Microsoft Office 365, printers, scanners, telephone systems, Entra ID, SharePoint, Adobe Creative Cloud, and a range of standard software applications within the architecture industry.
• Set up of new desktops, laptops and peripherals for staff
• Troubleshoot network and server issues, provide regular maintenance as required
• Create and deploy new software installations
• Set up, maintain, and troubleshoot video conference software and hardware
• Document all relevant software, hardware, and operational procedures
• Ensure all service requests and incidents are accurately recorded and managed in the Service Desk's incident management system
• Take end-to-end ownership of issues proactively and escape where necessary
• Communicate relevant updates to, and set clear service expectations with the IT Coordinator
• Participate in a monthly on-call rotation to provide support coverage during weekends when required
• Monthly on-call rotation to cover support may be required to help the business during low support levels

Required skills and experience

• 1-3 years' relevant experience working in a professional office environment
• Excellent documentation skill is a must
• Strong organisation, prioritisation, and multi-tasking skills with good attention to detail
• Proactive way of working, with ability to complete tasks with a sense of urgency
• Feels that no task is too little or too great; a positive, can-do attitude to problem-solving
• A natural people-person who enjoys a busy and creative environment
• Clear and concise English written and verbal communication skills

This job description reflects the core activities of the role, although there will be changes in the emphasis of duties as required from time to time. There is a requirement for the post-holder to recognise this and adopt a flexible approach to work.

Salary will be subject to experience and qualifications.

Diversity has been part of our DNA since BIG's foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we value, celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.