IT Support Specialist – Autonomy, Growth & Perks

Methods; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Life assurance

Travel insurance

Job summary

Methods is seeking a driven IT support professional to join our team in London. You will provide first line support to colleagues, manage requests in Salesforce, and assist with hardware/software issues on Windows PCs, Macs, and mobile devices.

You will maintain documentation, support asset management, and contribute to best practice in IT across the organization. The role requires security clearance eligibility and team collaboration.

Qualifications

• Strong practical understanding of IT support.
• Ability to meet helpdesk ticket deadlines.
• Proactive problem solving and initiative.

Responsibilities

• Provide first line IT support to colleagues via phone or ticket system.
• Manage requests via Salesforce Case Management.
• Support Windows and MacOS devices and related software.

Skills

IT support

Ticket deadlines

Problem solving

Diplomacy

Multitasking

Communication

Tools

Salesforce

Microsoft Office

SharePoint Online

Azure

Job description

Methods is seeking a driven IT support professional to join our team in London. You will provide first line support to colleagues, manage requests in Salesforce, and assist with hardware/software issues on Windows PCs, Macs, and mobile devices.

You will maintain documentation, support asset management, and contribute to best practice in IT across the organization. The role requires security clearance eligibility and team collaboration.