Deskside Technician

Stefanini EMEA; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Private health scheme

Extra vacation days

Training programs

Career development

International environment

Job summary

Stefanini Group in the United Kingdom is seeking an experienced onsite IT Desktop Support technician to deliver high-quality customer service and hands-on support for Windows and MacOS devices. You will work in a fast-paced environment, ensuring timely resolution of incidents and efficient IT service delivery.

You will troubleshoot hardware issues, image and stage PCs, manage device inventories, and coordinate with OEMs for on-site repairs.

Qualifications

• 3+ years in corporate desk-side IT support.
• Strong troubleshooting of hardware on PCs and Macs.
• Ability to explain technical information to non-technical users.
• Experience imaging and staging PCs.
• Inventory and lifecycle management of IT equipment.

Responsibilities

• Troubleshoot and repair hardware issues on PCs/Macs.
• Perform break/fix replacements following KB and work instructions.
• Manage ServiceNow queues and ticket follow-up.
• Escalate unresolved tickets to Level 2/3 engineers.
• Support onsite lifecycle management and OEM coordination.

Skills

Windows support

MacOS support

Hardware troubleshooting

Onsite support

Communication skills

Teamwork

Tools

ServiceNow

Job description

Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner.

Responsibilities

• Troubleshooting and repairing hardware issues;


• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;


• Preventative maintenance (e.g., lifecycle);


• Proper utilization of ServiceNow;


• ServiceNow queue management and Ticket follow-up;


• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;


• Critical project support that involves hardware and/or high-touch user experience;


• Perform comprehensive site hardware asset inventory;


• Maintain consumable device inventory count;


• Conduct spare part and loaner pool management;


• Support IMACR/D requests;


• Engage OEM for warranty repairs and follow up on status;


• Escort OEM technicians onsite when needed;


• Assist client with physical support for incidents related to network, datacenter, and other activities as requested;


• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

Requirements

• At least 3 years of relevant industry experience working with:


• Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;


• Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;


• Deploying IT equipment (Windows, Mac);


• Imaging and staging PCs;


• Managing the equipment inventory and lifecycle;


• Migrating End User data;


• Moving in scope IT equipment;


• Collecting and coordinating disposal of in scope IT equipment;


• Facilitating third-party vendor on-site presence for Onsite Lifecycle Management;


• Ability to work in a team environment as well as independently;


• Ability to communicate technical information to non-technical audiences;


• Excellent verbal and written communication skills;


• Ability to complete assignments with no supervision and search internally/externally for support information;


• Customer-oriented attitude;


• Ability to travel locally to support other sites, if applicable;


• Valid driver's license if travel is required;


• Attendance and schedule adherence are requirements of this position.

What we offer

• Competitive salary and benefits package;


• AFB bonus;


• Private health scheme including Private Medical, Dental, Optical and Holiday Travel;


• Extra vacation days;


• Opportunities to learn and develop: training programs;


• Personalized career path within the organization;


• Exposure to an international environment as part of a multicultural team spread across Europe.

Work conditions

• Working hours: 40 working hours per week


• Contract type: Permanent


• Working setup (hybrid, on site, remote): 100% onsite

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.