IT Support Specialist

Ampstek; Ulverston; On-site; GBP 25,000 - 35,000; Part time

Job summary

Ampstek is looking for an IT Support Analyst based in Ulverston, UK. The role involves ensuring precise recording of customer interactions with the Service Desk and prompt resolution of inquiries. Candidates should be adept at using Remote Desktop tools to assist end users, as well as having the ability to diagnose and resolve software and hardware issues.

This contract position requires strong problem-solving skills and the ability to multi-task effectively under pressure.

Qualifications

• Experience with Service Desk operations.
• Strong problem-solving skills.
• Ability to work under pressure.

Responsibilities

• Record all customer interactions accurately.
• Respond to customer inquiries and feedback.
• Diagnose and resolve software/hardware incidents.

Skills

Customer service skills

Remote Desktop support

Incident diagnosis

Multi-tasking ability

Tools

Remote Desktop tool

IT software installation

Job description

Hope you are high in your spirits. Please stay safe.

If you are interested share your resume at [e-mail]

Role: IT Support Analyst

Location: Ulverstone, UK

Duration: Contract

Job Description

• Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets
• Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
• Respond to customer inquiries, feedback, and compliments
• Use Remote Desktop tool to assist the end users as required
• Diagnose and resolve software and hardware incidents, including operating systems related incidents
• Install and configure new IT software
• Ability to multi-task and operate under pressure
• Other Service Desk related tasks