IT Support Specialist

Placements24; Southampton; On-site; GBP 8,200 - 13,000; Full time

Benefits offered by this job

Company medical aid

Professional development opportunities

Modern office in Gauteng

Diverse IT projects

Career growth

Job summary

Placements24 is seeking an IT Support Specialist to provide high-level technical support to internal users. You will troubleshoot hardware, software, and network issues, manage user accounts, and assist with IT projects in Randburg, Gauteng.

The role demands strong problem-solving and customer service skills and requires on-site work. Ideal candidates have experience with Windows/macOS, Office 365, AD, and network basics, and hold relevant IT certifications.

Qualifications

• Proven experience as IT Support Specialist or Help Desk.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with TCP/IP, DNS, DHCP.
• Experience with Office 365 administration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Relevant IT certifications preferred (A+/Network+/MSCT).

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain desktops, laptops, printers and peripherals.
• Troubleshoot OS, Office 365, and business applications.
• Manage user accounts and access rights in Active Directory or similar.
• Assist with network troubleshooting and basic router/switch configuration.
• Document IT procedures and participate in IT projects.

Skills

Windows OS

macOS

Networking

Office 365

Analytical thinking

Communication skills

Certifications

Tools

Active Directory

Job description

About the Role

Our client, a dynamic technology firm based in Randburg, Gauteng , is seeking a proficient and customer-focused IT Support Specialist to join their IT department. This role is instrumental in providing high-level technical support to internal users, ensuring the smooth operation of all IT infrastructure and services. You will be responsible for troubleshooting hardware, software, and network issues, managing user accounts, and assisting with IT projects. The ideal candidate will possess a strong understanding of computer systems, networks, and common software applications, coupled with excellent problem-solving skills and a commitment to delivering exceptional user support. This position requires a blend of technical expertise and strong interpersonal skills, as you will be the primary point of contact for many IT-related queries within the organization in Randburg .

Key Responsibilities

• Provide technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Troubleshoot and resolve issues with operating systems (Windows/macOS), Microsoft Office Suite, and other business applications.
• Manage user accounts, permissions, and access rights in Active Directory or similar systems.
• Assist with network troubleshooting, including Wi-Fi connectivity and basic router/switch configuration.
• Document IT support procedures, solutions, and system configurations.
• Participate in IT projects, such as system upgrades, software rollouts, and hardware deployments.
• Ensure IT assets are managed, tracked, and maintained.
• Maintain a high level of customer satisfaction through timely and effective support.

Requirements

• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting techniques.
• Experience with Microsoft Office 365 administration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.
• Ability to work independently and manage multiple tasks efficiently.
• Willingness to work on-site as required for hands-on support in Randburg .

Benefits

• Our client offers a competitive salary package, commensurate with your experience and qualifications, for this full-time role.
• This includes participation in a company medical aid scheme and access to professional development opportunities.
• You will work in a collaborative and modern office environment in Gauteng .
• Opportunities to work on diverse IT projects and technologies are abundant.
• Join a growing company that invests in its employees' careers and provides a supportive atmosphere.
• This role offers a stable career path within the IT sector in Randburg , with potential for advancement.