IT Support Technician Trainee

Placements24; Southampton; Hybrid; GBP 8,100 - 11,000; Full time

Benefits offered by this job

Structured training program

Mentorship from IT professionals

Industry certifications

Clear career progression

Job summary

Placements24 is seeking an ambitious IT Support Technician Trainee in Randburg, Gauteng, to gain hands-on experience across hardware, software, and networks. You will assist users, document issues, and participate in structured training with mentorship from IT professionals.

This entry-level program focuses on practical skills, professional growth, and opportunities to earn industry-recognized certifications within a dynamic services environment.

Qualifications

• Foundational IT support interest or experience.
• Familiarity with Windows and macOS.
• Understanding of hardware and networking basics.
• Strong written and verbal communication.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain hardware, software, systems, and networks.
• Diagnose and resolve technical hardware and software issues.
• Document support activities and resolutions.
• Assist with user account management and permissions.
• Escalate unresolved issues to senior staff.

Skills

IT support

Windows

macOS

Customer service

Troubleshooting

Tools

Networking

Job description

About the Role

Our client, a leading IT services provider situated in the heart of **Randburg, Gauteng**, is looking for ambitious individuals to join their IT Support Technician Trainee program. This role is ideal for individuals who are passionate about technology and eager to develop practical skills in supporting computer systems and users. You will gain exposure to a diverse range of IT infrastructure, troubleshooting common issues, and providing essential technical assistance. This program is designed to provide comprehensive training, mentorship from seasoned IT professionals, and a clear pathway for career advancement within the organization. We are committed to building a skilled IT workforce and offer a dynamic environment where learning and development are paramount. If you possess a keen interest in hardware, software, and network troubleshooting, and aspire to a career in IT support, this trainee position is an excellent starting point.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues.
• Respond to user requests for technical assistance in a timely and professional manner.
• Assist with user account management and permissions.
• Document support activities, resolutions, and recurring issues.
• Participate in training sessions to enhance technical skills and product knowledge.
• Escalate unresolved issues to senior IT staff.

Requirements

• A strong foundation or demonstrated interest in IT support and troubleshooting.
• Familiarity with common operating systems (Windows, macOS).
• Basic understanding of computer hardware components and networking concepts.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation.
• Problem-solving aptitude and attention to detail.
• Ability to work independently and as part of a team.
• Must be based in or willing to relocate to **Randburg, Gauteng**.
• A valid driver's license is advantageous.

Benefits

• Structured training program with hands-on experience.
• Mentorship from experienced IT professionals.
• Opportunity to gain industry-recognized certifications.
• Competitive salary and benefits package.
• Clear career progression opportunities within IT support.
• Exposure to diverse IT environments and technologies in **Randburg**.