Software Support Specialist

imc Learning; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Software Support Specialist to join their dynamic team in London. In this role, you will be the primary point of contact for customer inquiries, ensuring efficient resolution of issues and providing expert support on software applications. The position offers a hybrid working model, allowing for a blend of remote and in-office work. You will collaborate with motivated colleagues in a creative environment that fosters professional growth and development. If you have a passion for technology and customer service, this is your chance to make a significant impact in a leading e-learning provider.

Benefits

Creative Freedom

Development Opportunities

Diversity Support

Innovative Working Environment

Qualifications

• Initial experience in technical support or customer service.
• Strong technical understanding and ability to grasp complex applications.

Responsibilities

• Serve as the single point of contact for customer inquiries.
• Prioritize and resolve service requests in Jira.
• Support customers on software use and configuration.

Skills

Technical Support

Customer Service

Communication Skills

Problem Solving

SQL

HTML

CSS

JavaScript

Java

Dutch Language

Education

Degree in Computer Science

Comparable Qualification

Tools

Jira

Job description

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Join to apply for the Software Support Specialist role at imc Learning

As a Software Support Specialist in 2nd and 3rd Level Support, you will be the main point of contact for our customers, ensuring that incoming customer enquiries are processed quickly. Your strong service orientation, technical affinity, and expertise in our web applications will contribute to the competent and timely resolution of our international customers' issues and technical problems.

What you'll be doing:

• Serve as the single point of contact for all inquiries from our customers
• Receive, prioritize, process, document, and resolve all service requests in Jira
• Support and advise our customers on the use and configuration of our software products
• Perform initial analysis of reported disruptions and software errors
• Plan and coordinate patch deliveries
• Create and maintain entries in our knowledge database
  
  

What you'll need:

• Initial experience in technical support, customer service, or a similar role with customer contact
• Strong technical understanding and ability to grasp complex application areas
• Enjoy using and explaining complex software and resolving customer inquiries in a team
• Confident communication skills
• Knowledge of web hosting and experience with SQL, HTML, CSS, JavaScript, and Java are advantageous
• Dutch language would be a real asset
• Degree in computer science or a comparable qualification
  
  

What We Offer:

• An international working environment with creative freedom from the start
• Experienced, intelligent, and motivated colleagues who support and inspire you
• Constant new challenges ensuring a steep learning curve and development opportunities
• Hybrid working model
• Well-connected offices with an innovative working environment near London Bridge
• Modern tools and processes
• We support and embrace diversity
• Market leader with multiple award-winning software products
• Strong sense of team spirit
  
  

About Imc

imc is one of the world's leading learning technology and content providers with 12 international locations and numerous award-winning solutions. We are proud to have almost 400 valued employees globally that together support over 1300 customers, including numerous internationally renowned brands and public organisations who continue to inspire our passion for innovation.

Ready for your next challenge with the skills and passion to match?

Then apply today and let us have a chat.

Digital education is our mission. WE EMPOWER PEOPLE.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  E-Learning Providers

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