Junior IT Support Specialist

JR United Kingdom; Slough; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is seeking a Junior Helpdesk/IT Support Desktop Specialist for its London office. This entry-level position offers the opportunity to gain experience in an enterprise-computing environment. The role involves providing technical support for PC and Apple hardware, troubleshooting issues, and ensuring user satisfaction. Ideal candidates should have strong communication skills, a technical mindset, and a desire to learn.

Qualifications

• Fluency in English is required.
• Strong interpersonal skills and ability to work in a team.
• Knowledge of Microsoft Windows (10 and 11 PRO) and basic networking.

Responsibilities

• Provide installation and support of PC and Apple hardware.
• Respond to incoming calls and e-mails regarding support requests.
• Diagnose and resolve workstation problems on-site and remotely.

Skills

Technical troubleshooting

Interpersonal skills

Problem diagnosis

Customer communication

Microsoft Windows

Basic networking

Job description

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We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

• Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
• Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
• Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
• Adhere to procedures for logging, reporting and monitoring helpdesk requests.
• Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:

• Must be fluent in the English language
• The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated and with reasoning skills
• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)
• Knowledge of Mac OS X is desirable
• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
• Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
• Knowledge of Antivirus and Spyware removal techniques
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to open a computer and replace defective components
• Desire to learn new skills
• Ability to follow through and document issues as well as resolutions
• Be able to work in a team-oriented, collaborative environment
• Familiar with Microsoft Active Directory a plus

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