Dental Software Support Specialist

JR United Kingdom; Woking; Remote; EUR 30,000 - 40,000; Full time

Job summary

A fast-growing company in dental technology is seeking a Dental Lab Technical Support Specialist to enhance support services through technical assistance, training, and documentation creation. This full-time role requires a dental background and offers leadership pathway opportunities, along with an engaging work environment.

Benefits

Pathway to leadership in support or product enablement

Training and mentorship from a supportive team

Occasional travel for events and retreats

Qualifications

• Experience in a dental company is crucial.
• Strong computer skills, including CRM and ticketing experience.
• Excellent English communication skills.

Responsibilities

• Provide technical support to dental lab customers.
• Manage support requests via CRM and ticketing systems.
• Create training videos and maintain documentation.

Skills

Technical Support

Communication Skills

Organizational Skills

Proactive Attitude

Comfort with Technology

Education

Experience in a dental company or dental reception/admin role

Tools

CRM and Ticketing Systems

Job description

Social network you want to login/join with:

Dental Software Support Specialist, woking

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Client:

GreatLab

Location:

woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Location: Remote (Ideally located in the Midlands)

Job Type: Full-time

Travel Required: Occasional (events, internal training)

Start Date: ASAP

Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal. This role requires in-person training with the team in Portugal and relocation for approximately 3 months. All transport, out-of-pocket expenses, and accommodation will be covered.

About Us

We’re building cutting-edge software for dental laboratories, helping them simplify operations, deliver high-quality work, and stay competitive. Our platform manages cases, organizes workflows, and improves service for dental clients.

We’re hiring a Dental Lab Technical Support Specialist to support our users. This role is ideal for someone with a dental background who’s eager to grow into a leadership position in a tech company.

Your Role

This role involves more than support. You’ll help shape our support services by creating videos, tutorials, improving documentation, and designing scalable support processes. You should be proactive, willing to take ownership, and ready to help build a support function that scales with our growth. A background in dental, especially lab or front-desk experience, and comfort with technology are essential.

Responsibilities

• Provide technical support to dental lab customers using our software
• Manage support requests via CRM/ticketing systems (e.g., Zendesk, Intercom)
• Create video walkthroughs and tutorials
• Deliver live training and onboarding sessions
• Maintain our Help Center and documentation
• Identify common issues and propose scalable solutions
• Act as a liaison between users and our product team
• Work two days per week with later hours to support US-based clients
• Contribute to internal support process improvements
• Assist clients with onboarding and system setup

Requirements

• Experience in a dental company or dental reception/admin role
• Strong computer skills, including CRM and ticketing systems
• Excellent communication skills in English
• Comfort with being on camera for videos and sessions
• Ability to work later hours twice a week for US support
• Proactive, organized, and dependable

Bonus (Valued but not mandatory):

• Aspirations for leadership roles
• Interest in building support structures and documentation
• Enjoyment in helping others with technology

What We Offer

• Pathway to leadership in support or product enablement
• Training and mentorship from a supportive team
• Role in a fast-growing European dental tech company
• Occasional travel for events and retreats
• Opportunity to shape global support experiences