Dental Software Support Specialist

JR United Kingdom; Crawley; Remote; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de technologie dentaire en pleine croissance recherche un spécialiste du support logiciel dentaire pour fournir une assistance technique aux laboratoires. Le rôle implique la gestion des demandes de support, la création de documentation informative et un positionnement dans une équipe dynamique avec des perspectives de leadership.

Benefits

Chemin vers le leadership

Formation et mentorat

Voyages occasionnels

Qualifications

• Expérience dans une entreprise dentaire ou rôle administratif.
• Compétences en communication en anglais.
• Connaissance des systèmes CRM/ticketing.

Responsibilities

• Fournir un support technique aux laboratoires dentaires.
• Créer des tutoriels vidéo et des documents d'aide.
• Gérer les demandes via des systèmes CRM/ticketing.

Skills

Communication

Proactivité

Organisation

Compétences informatiques

Tools

CRM/Ticketing systems

Job description

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Dental Software Support Specialist, Crawley, West Sussex

Client: GreatLab

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Location: Remote (Ideally located in the Midlands)

Job Type: Full-time

Travel Required: Occasional (events, internal training)

Start Date: ASAP

Onboarding: In-person onboarding and mentoring at our Setúbal office in Portugal. This role requires in-person training with the team in Portugal and relocation for approximately 3 months. All transport, out-of-pocket expenses, and accommodation will be covered.

About Us

We’re building cutting-edge software for dental laboratories, helping them simplify operations, deliver high-quality work, and stay competitive. Our platform manages cases, organizes workflows, and enhances client service.

Your Role

This role involves supporting our users and building a scalable support system. Responsibilities include handling support requests, creating tutorials and videos, improving documentation, and designing support processes. You will also help shape our support team’s growth and assist clients during onboarding.

Responsibilities

• Provide technical support to dental labs using our software
• Manage support requests via CRM/ticketing systems (e.g., Zendesk, Intercom)
• Create video tutorials and walkthroughs
• Deliver live training and onboarding
• Maintain our Help Center and documentation
• Improve workflows and identify common issues
• Share feedback with the product team
• Work two days per week with later hours to support US clients
• Help develop support processes and assist with client onboarding

Requirements

• Experience in a dental company or dental reception/admin role
• Strong computer skills and experience with CRM/ticketing systems
• Excellent communication skills in English
• Comfortable on camera for support videos
• Willing to work later hours two days a week for US support
• Proactive, organized, and dependable

Bonus (Valued but not mandatory)

• Aspirations for leadership roles
• Interest in building documentation and support structures
• Enjoyment in helping others with technology

What We Offer

• Pathway to leadership in support or product enablement
• Training and mentorship from a supportive team
• Role in a growing European dental tech company
• Occasional travel for events and retreats
• Opportunity to shape global support experiences