IT Support & Projects Analyst

AI Startups UK; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Unlimited Annual Leave Policy

Private healthcare and dental

Enhanced parental leave

Family-Friendly Flexibility & Flexible

Sanctus Coaching

Hybrid Working

Job summary

Faculty in London is seeking a proactive Business Technology Analyst to join the IT support team. You’ll be the first point of contact for tech issues, gain hands‑on experience in security and IT projects, and collaborate with engineers to uphold high standards of technical excellence and innovation.

You’ll onboard new employees, configure equipment, assist with workplace technology needs, and drive internal IT initiatives in a fast‑growing environment.

Qualifications

• Degree in CS/IT or related field, or equivalent foundational knowledge.
• Strong problem-solving and analytical abilities.
• Organised, proactive, and able to work in a fast-paced IT environment.
• Clear, professional communication with colleagues.

Responsibilities

• Serve as the primary IT support contact for end-users and triage issues.
• Diagnose and resolve Level 1 technical problems across software and hardware.
• Onboard new employees by configuring equipment and software.
• Collaborate with workplace team to support in-office tech needs.
• Own and deliver IT projects to improve internal systems.
• Document processes and findings to build a knowledge base.

Skills

Degree in CS/IT

Problem solving

Entrepreneurial mindset

Clear communication

Self-motivated

Organised multi-tasking

Education

Degree in Computer Science / IT or related field

Job description

Faculty in London is seeking a proactive Business Technology Analyst to join the IT support team. You’ll be the first point of contact for tech issues, gain hands‑on experience in security and IT projects, and collaborate with engineers to uphold high standards of technical excellence and innovation.

You’ll onboard new employees, configure equipment, assist with workplace technology needs, and drive internal IT initiatives in a fast‑growing environment.